Skills & Competencies for Technical Solution Consultant II

Technical Solution Consultant II job profile

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JOB SUMMARY for Technical Solution Consultant II

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consultant II

Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Delivers technical product training to customers and internal audiences.

Technical Solution Consultant II SALARY RANGE

BASE 50%
$99,819
TOTAL 50%
$104,535
Job Level
P02
Job Code
EN04100098
Education/Degree
Bachelor's Degree
Reports To
Manager

Technical Solution Consultant II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consultant II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consultant II

1 Industry Competency – Cost Estimation
Proficiency Level -2
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Discusses the similarities and differences between cost estimation and project quotation.
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Level 2 Behaviors
(Light Experience)
Gathers information on the elements needed for engineering projects to determine their type of cost.
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Level 3 Behaviors
(Moderate Experience)
Determines cost trends to drive cost reduction and process improvement efforts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall cost estimation for the development and execution of engineering projects.
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Level 5 Behaviors
(Mastery)
Develops advanced estimation models to improve the effectiveness of cost estimation.
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3 Technical Solution Consultant II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant II
Proficiency Level - 4
5 Competency for - Technical Solution Consultant II
Proficiency Level - 5

8 general skills or competencies (Job family competencies) for Technical Solution Consultant II

1 Job Family Competencies – Service Delivery
Proficiency Level -2
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Documents the techniques and organizational principles used to provide great service delivery.
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Level 2 Behaviors
(Light Experience)
Follows established standards and policies in delivering various business services.
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Level 3 Behaviors
(Moderate Experience)
Implements the service delivery process from start to finish to ensure meeting of customer expectations.
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Level 4 Behaviors
(Extensive Experience)
Leverages our resources in driving efficient and cost-effective delivery of services.
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Level 5 Behaviors
(Mastery)
Establishes performance criteria to measure and optimize the effectiveness of service delivery.
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2 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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3 Technical Solution Consultant II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant II
Proficiency Level - 4
5 Competency for - Technical Solution Consultant II
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Technical Solution Consultant II

1 Core Competencies – Critical Thinking
Proficiency Level -2
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Identifies the skills and traits needed for critical thinking.
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Level 2 Behaviors
(Light Experience)
Explains clearly to others the logical connection between ideas.
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Level 3 Behaviors
(Moderate Experience)
Uses analytical or creative methods to break down complex situations into component problems.
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Level 4 Behaviors
(Extensive Experience)
Leverages critical thinking to build, analyze and evaluate different points of view.
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Level 5 Behaviors
(Mastery)
Leads discussions of alternative options with different parties to make effective decisions.
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2 Core Competencies – Innovation
Proficiency Level -2
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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3 Technical Solution Consultant II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant II
Proficiency Level - 4
5 Competency for - Technical Solution Consultant II
Proficiency Level - 5

Summary of Technical Solution Consultant II skills and competencies

There are 1 hard skills for Technical Solution Consultant II, Cost Estimation.
8 general skills for Technical Solution Consultant II, Service Delivery, Technical Support, Training Solution Development, etc.
9 soft skills for Technical Solution Consultant II, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant II, he or she needs to be proficient in Critical Thinking, be proficient in Innovation, and be proficient in Attention to Detail.

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