Skills & Competencies for Technical Solution Consultant III

Technical Solution Consultant III job profile

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JOB SUMMARY for Technical Solution Consultant III

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consultant III

Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Delivers technical product training to customers and internal audiences.

Technical Solution Consultant III SALARY RANGE

BASE 50%
$122,321
TOTAL 50%
$130,083
Job Level
P03
Job Code
EN04100099
Education/Degree
Bachelor's Degree
Reports To
Manager

Technical Solution Consultant III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consultant III skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consultant III

1 Industry Competency – Cost Estimation
Proficiency Level -2
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Explains resource requirements for project and cost estimation activities.
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Level 2 Behaviors
(Light Experience)
Gathers information on the elements needed for engineering projects to determine their type of cost.
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Level 3 Behaviors
(Moderate Experience)
Determines cost trends to drive cost reduction and process improvement efforts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall cost estimation for the development and execution of engineering projects.
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Level 5 Behaviors
(Mastery)
Develops advanced estimation models to improve the effectiveness of cost estimation.
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3 Technical Solution Consultant III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant III
Proficiency Level - 4
5 Competency for - Technical Solution Consultant III
Proficiency Level - 5

8 general skills or competencies (Job family competencies) for Technical Solution Consultant III

1 Job Family Competencies – Service Delivery
Proficiency Level -2
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Discusses the end-to-end delivery process for various services provided by the business.
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Level 2 Behaviors
(Light Experience)
Collects feedback from customers to track and ensure seamless delivery of services.
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Level 3 Behaviors
(Moderate Experience)
Evaluates the performance of teams in providing quality services to customers.
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Level 4 Behaviors
(Extensive Experience)
Guides and trains teams in maximizing operational opportunities that promote outstanding service delivery.
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Level 5 Behaviors
(Mastery)
Develops a service delivery framework that adapts to the changing industry practices of customer service.
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2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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3 Technical Solution Consultant III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant III
Proficiency Level - 4
5 Competency for - Technical Solution Consultant III
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Technical Solution Consultant III

1 Core Competencies – Critical Thinking
Proficiency Level -3
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Discusses the potential impact of failing to analyze situations critically.
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Level 2 Behaviors
(Light Experience)
Applies formal methods and techniques to enhance critical thought.
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Level 3 Behaviors
(Moderate Experience)
Synthesizes relevant data to formulate conclusions and arguments.
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Level 4 Behaviors
(Extensive Experience)
Conducts training courses to improve critical thinking skills.
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Level 5 Behaviors
(Mastery)
Creates effective methods of critical thinking throughout our business.
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2 Core Competencies – Innovation
Proficiency Level -3
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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3 Technical Solution Consultant III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant III
Proficiency Level - 4
5 Competency for - Technical Solution Consultant III
Proficiency Level - 5

Summary of Technical Solution Consultant III skills and competencies

There are 1 hard skills for Technical Solution Consultant III, Cost Estimation.
8 general skills for Technical Solution Consultant III, Service Delivery, Technical Support, Training Solution Development, etc.
9 soft skills for Technical Solution Consultant III, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant III, he or she needs to be skilled in Critical Thinking, be skilled in Innovation, and be skilled in Attention to Detail.

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