5 general skills or competencies (Job family competencies) for EAP Coordinator II
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Names the basic tools for conducting employee assistance programs in our workplace.
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Level 2 Behaviors
(Light Experience)
Tracks and identifies employees in need of an employee assistance program referral.
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Level 3 Behaviors
(Moderate Experience)
Works with assistance program teams to promote the program's benefits to non-responsive clients.
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Level 4 Behaviors
(Extensive Experience)
Provides orientations and workshops in promoting the employee assistance program.
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Level 5 Behaviors
(Mastery)
Promotes cooperation with the employee assistance programs to share and maximize efficiencies.
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Skill definition-Providing assistance and support to employees facing problems to help and manage stress, personal and emotional issues interfering work performance.
Level 1 Behaviors
(General Familiarity)
Lists common types and methods of employee counseling.
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Level 2 Behaviors
(Light Experience)
Supports the development of individual competencies through appropriate employee counseling.
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Level 3 Behaviors
(Moderate Experience)
Provides appropriate counseling to employees to ensure satisfactory performance levels.
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Level 4 Behaviors
(Extensive Experience)
Recommends counseling best practices to deliver solutions in resolving complex problems.
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Level 5 Behaviors
(Mastery)
Mentors the team in providing counseling support to employees to drive continuous performance improvement.
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7 soft skills or competencies (core competencies) for EAP Coordinator II
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used for planning job duties.
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Level 2 Behaviors
(Light Experience)
Works with teammates on shared goals to ensure efficiency and productivity.
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Level 3 Behaviors
(Moderate Experience)
Monitors project progress and regularly leads a discussion on operational inefficiencies.
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Level 4 Behaviors
(Extensive Experience)
Leads a team in coordinating internal and external resources effectively.
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Level 5 Behaviors
(Mastery)
Serves as the coordination expert to provide valuable advice as needed to different levels of our business.
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Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Names different types of confidential information in the workplace.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools and systems to manage confidential information.
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Level 3 Behaviors
(Moderate Experience)
Works with management and experts to address the breach of confidential information.
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Level 4 Behaviors
(Extensive Experience)
Investigates any severe breach of confidentiality; drives system and process improvement.
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Level 5 Behaviors
(Mastery)
Monitors the effectiveness of current confidentiality management systems.
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Summary of EAP Coordinator II skills and competencies
There are 0 hard skills for EAP Coordinator II.
5 general skills for EAP Coordinator II, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Coordinator II, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator II, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.