9 general skills or competencies (Job family competencies) for Employee Relations Manager
Skill definition-Promoting a seamless flow of information throughout our business to align the employees' performance with the company's objectives.
Level 1 Behaviors
(General Familiarity)
Explains how effective internal communications can improve employee retention.
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Level 2 Behaviors
(Light Experience)
Tracks the performance metrics to support the effectiveness of both internal and external communications.
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Level 3 Behaviors
(Moderate Experience)
Works on opportunities to promote and positively represent our organization through internal communication.
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Level 4 Behaviors
(Extensive Experience)
Schedules collaborative meetings with internal teams to forecast campaign performances.
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Level 5 Behaviors
(Mastery)
Strategizes internal communication plans designed to connect key stakeholders with your organization.
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Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Lists the tools and techniques in business data analytics.
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Level 2 Behaviors
(Light Experience)
Supports the existing business technology systems to develop a mature data analytics capability.
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Level 3 Behaviors
(Moderate Experience)
Works with data analytics team to ensure data integrity and accuracy on the service.
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Level 4 Behaviors
(Extensive Experience)
Shares to the team the latest technological advances to accelerate data analytics.
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Level 5 Behaviors
(Mastery)
Shares emerging advancements and technologies in data analytics to our organization.
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10 soft skills or competencies (core competencies) for Employee Relations Manager
Skill definition-Resolving all disagreements and confrontations at the individual, group, or situation level.
Level 1 Behaviors
(General Familiarity)
Lists typical scenarios that lead to conflict.
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Level 2 Behaviors
(Light Experience)
Uses the steps of specific techniques for conflict resolution.
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Level 3 Behaviors
(Moderate Experience)
Mediates and resolves conflicts among individuals, groups, and departments.
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Level 4 Behaviors
(Extensive Experience)
Supervises team leaders to act with integrity as they handle uncomfortable situations.
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Level 5 Behaviors
(Mastery)
Transforms stressful disagreements and hostile situations into win-win resolutions.
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Skill definition-Applying the knowledge of decision-making processes and techniques to analyze the facts to reach sensible conclusions and form objective opinions.
Level 1 Behaviors
(General Familiarity)
Lists techniques used for improving judgment.
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Level 2 Behaviors
(Light Experience)
Selects the suitable activities to follow from various competing priorities.
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Level 3 Behaviors
(Moderate Experience)
Leverages experience in collecting information and analyzing relevant data.
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Level 4 Behaviors
(Extensive Experience)
Utilizes logical and emotional thinking to generate a long-term solution.
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Level 5 Behaviors
(Mastery)
Monitors execution of decisions to ensure consistency with the original intention.
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Summary of Employee Relations Manager skills and competencies
There are 0 hard skills for Employee Relations Manager.
9 general skills for Employee Relations Manager, Internal Communications, Data Analytics, Benefit Programs, etc.
10 soft skills for Employee Relations Manager, Conflict Resolution, Judgment and Decision Making, Coaching Others, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Relations Manager, he or she needs to be an expert in Conflict Resolution, be skilled in Judgment and Decision Making, and be an expert in Coaching Others.