10 general skills or competencies (Job family competencies) for Training Director
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Discusses the end-to-end delivery process for various services provided by the business.
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Level 2 Behaviors
(Light Experience)
Collects feedback from customers to track and ensure seamless delivery of services.
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Level 3 Behaviors
(Moderate Experience)
Evaluates the performance of teams in providing quality services to customers.
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Level 4 Behaviors
(Extensive Experience)
Guides and trains teams in maximizing operational opportunities that promote outstanding service delivery.
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Level 5 Behaviors
(Mastery)
Develops a service delivery framework that adapts to the changing industry practices of customer service.
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Skill definition-Planning, organizing, and designing learning strategies and processes to create a holistic learning environment and achieve educational goals.
Level 1 Behaviors
(General Familiarity)
Explains instructional design principles, adult learning theories, and performance-based learning.
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Level 2 Behaviors
(Light Experience)
Records and reports the issues on training designs, materials, and curriculum plans to our management.
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Level 3 Behaviors
(Moderate Experience)
Makes appropriate design enhancements and recommendations to training curriculums based on analysis.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the changes in curriculum laws that affect organizational process and strategies.
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Level 5 Behaviors
(Mastery)
Designs a training curriculum that adheres to instructional design theory and adult learning principles.
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11 soft skills or competencies (core competencies) for Training Director
Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Identifies fundamental project management tools and methodologies.
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Level 2 Behaviors
(Light Experience)
Compares different project management methodologies and recommends appropriate approaches.
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Level 3 Behaviors
(Moderate Experience)
Documents the project's standard operating procedures and leads discussions on areas for optimization.
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Level 4 Behaviors
(Extensive Experience)
Documents justification for project abandonment before completion.
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Level 5 Behaviors
(Mastery)
Fosters a sense of shared purpose within the project team.
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Skill definition-Ability to encourage, motivate, and guide individuals or teams to further enhance their performance.
Level 1 Behaviors
(General Familiarity)
Describes the role and value of a coach.
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Level 2 Behaviors
(Light Experience)
Identifies behaviors that affect job performance.
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Level 3 Behaviors
(Moderate Experience)
Discusses alternative techniques for diagnosing and coaching individuals and teams.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the success of a coaching method and modifies it based on the feedback of others.
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Level 5 Behaviors
(Mastery)
Establishes a process that is beneficial to developing coaches and identifying coaching opportunities.
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Summary of Training Director skills and competencies
There are 0 hard skills for Training Director..
10 general skills for Training Director, Service Delivery, Curriculum Design, Leadership Development, etc.
11 soft skills for Training Director, Project Management, Coaching Others, Leadership, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Training Director, he or she needs to be skilled in Project Management, be an expert in Coaching Others, and be an expert in Leadership.