Leads a team of audio-visual technicians who install, configure, operate, disassemble, and troubleshoot audio-visual equipment.
Performs production editing, routine maintenance, and inventory tracking. Coordinates with clients on placement, integration, and ensures functionality of projectors, lighting, microphones, sound mixing, recording and video-conferencing equipment for live events and meetings. Resolves escalated complex issues, validates and coordinates work. Recommends process improvements and serves as a knowledge resource. Researches and leads implementation of new technologies.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Audio Visual Supervisor skill and competencie below to view definitions.
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Describes the step-by-step process of maintaining engineering equipment.
Level 2 Behaviors
(Light Experience)
Documents instructions on equipment maintenance safety procedures.
Level 3 Behaviors
(Moderate Experience)
Implements preventive maintenance procedures for engineering equipment and tools.
Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of equipment following infection control safety guidelines.
Level 5 Behaviors
(Mastery)
Establishes equipment preventative maintenance standards that are scalable throughout the division.
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Explains the use and application of diagnostic and test equipment.
Level 2 Behaviors
(Light Experience)
Documents detailed notes on diagnostics and repairs conducted on equipment.
Level 3 Behaviors
(Moderate Experience)
Performs equipment diagnostic to isolate problems and eliminate equipment malfunctions.
Level 4 Behaviors
(Extensive Experience)
Guides the maintenance team in performing diagnostic troubleshooting on equipment in alignment with protocols.
Level 5 Behaviors
(Mastery)
Monitors market trends related to equipment diagnostics to align business strategies.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Illustrates the abilities and competencies necessary for coordination.
Level 2 Behaviors
(Light Experience)
Plans work schedules for a simple project.
Level 3 Behaviors
(Moderate Experience)
Creates contingency plans to mitigate emergencies and prepare for most circumstances.
Level 4 Behaviors
(Extensive Experience)
Develops working processes and detailed planning for a brand new project.
Level 5 Behaviors
(Mastery)
Establishes measures to assess progress against the plan.
There are 3 hard skills for Audio Visual Supervisor, Equipment Maintenance, Equipment Diagnostics, Hardware Troubleshooting.
5 general skills for Audio Visual Supervisor, Technical Support, Technical Troubleshooting, IT Asset Management, etc.
12 soft skills for Audio Visual Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Audio Visual Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
