4 hard skills or competencies (industry competencies) for Audio Visual Technician III
Skill definition-Evaluating the performance of electrical components to optimize electrical systems.
Level 1 Behaviors
(General Familiarity)
Identifies various tools and equipment used in electrical testing.
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Level 2 Behaviors
(Light Experience)
Supports low complexity testing of electrical assemblies and components.
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Level 3 Behaviors
(Moderate Experience)
Sets up electrical testing devices to comply with the standardized test procedures.
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Level 4 Behaviors
(Extensive Experience)
Oversees the technical teams in applying electrical theories in testing equipment.
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Level 5 Behaviors
(Mastery)
Monitors the overall installation and testing of electrical systems.
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Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Explains the goals and importance of equipment maintenance in engineering operations.
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Level 2 Behaviors
(Light Experience)
Identifies equipment maintenance needs and requests repairs.
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Level 3 Behaviors
(Moderate Experience)
Installs and assembles new machines and equipment needed for engineering operations.
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Level 4 Behaviors
(Extensive Experience)
Plans preventive maintenance strategies to minimize the impact on revenue.
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Level 5 Behaviors
(Mastery)
Promotes equipment maintenance procedures to create high-quality products.
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4 general skills or competencies (Job family competencies) for Audio Visual Technician III
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
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Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
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Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
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Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
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6 soft skills or competencies (core competencies) for Audio Visual Technician III
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Learns how to improve the ability to stay focused.
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Level 2 Behaviors
(Light Experience)
Sets deadlines to stay focused on performing scheduled tasks.
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Level 3 Behaviors
(Moderate Experience)
Updates priorities quickly according to changing requirements.
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Level 4 Behaviors
(Extensive Experience)
Reduces unnecessary events to keep focus.
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Level 5 Behaviors
(Mastery)
Establishes best practices and techniques to increase the attention span of employees.
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Summary of Audio Visual Technician III skills and competencies
There are 4 hard skills for Audio Visual Technician III, Electrical Testing, Equipment Maintenance, Equipment Diagnostics, etc.
4 general skills for Audio Visual Technician III, Technical Support, Technical Troubleshooting, IT Operations, etc.
6 soft skills for Audio Visual Technician III, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Audio Visual Technician III, he or she needs to be skilled in Attention to Detail, be proficient in Maintaining Focus, and be skilled in Time Management.