Skills & Competencies for CRM Administrator IV
CRM Administrator IV job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for CRM Administrator IV
Administers the Customer Relationship Management (CRM) applications.
JOB RESPONSIBILITIES for CRM Administrator IV
Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks.
CRM Administrator IV SALARY RANGE
BASE 50%
$129,652
TOTAL 50%
$132,002
Job Level
P04
Job Code
IT10000221
Education/Degree
Bachelor's Degree
Reports To
Manager
CRM Administrator IV Skills and Competencies List
9 general skills or competencies (Job family competencies) for CRM Administrator IV
1
Job Family Competencies –
Business Intelligence
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of the basic processes to navigate business intelligence dashboards and tools.
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Level 2 Behaviors
(Light Experience)
Assists in developing enterprise business intelligence applications to collect large amounts of data.
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Level 3 Behaviors
(Moderate Experience)
Implements complex analysis solutions to support the business intelligence environment.
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Level 4 Behaviors
(Extensive Experience)
Aligns the business capability requirements to the business intelligence and data strategy roadmaps.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced business intelligence tools to promote the data dissemination process.
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2
Job Family Competencies –
Data Analytics
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes the fundamentals of data and business analytics.
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Level 2 Behaviors
(Light Experience)
Applies broad knowledge and best practices to provide data analytics services to clients.
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Level 3 Behaviors
(Moderate Experience)
Communicates and interprets data to provide clarity to non-technical and technical audiences.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to produce data analytics key indicators and metrics.
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Level 5 Behaviors
(Mastery)
Designs the conceptual, logical, and physical data models to support the analytic data requirements.
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3
CRM Administrator IV
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
CRM Administrator IV
Proficiency Level - 4
5
Competency for -
CRM Administrator IV
Proficiency Level - 5
5 soft skills or competencies (core competencies) for CRM Administrator IV
1
Core Competencies –
Business Acumen
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
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Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
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Level 3 Behaviors
(Moderate Experience)
Analyses the business impact of demographic changes; suggests effective responses.
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Level 4 Behaviors
(Extensive Experience)
Consults on the selection and adjustment of the go-to-market strategy.
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Level 5 Behaviors
(Mastery)
Builds a mentoring model to ensure a continuous increase of business sense within our business.
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2
Core Competencies –
Gathering Information
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of methods used to collect and compile information.
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Level 2 Behaviors
(Light Experience)
Applies techniques and tools to gather, organize, and archive pertinent information.
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Level 3 Behaviors
(Moderate Experience)
Analyzes employees' feedback to determine necessary changes to be implemented within our business.
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Level 4 Behaviors
(Extensive Experience)
Implements strategies to streamline the data collection process.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and methods to simplify the information-gathering process.
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3
CRM Administrator IV
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
CRM Administrator IV
Proficiency Level - 4
5
Competency for -
CRM Administrator IV
Proficiency Level - 5
Summary of CRM Administrator IV skills and competencies
There are 0 hard skills for CRM Administrator IV..
9 general skills for CRM Administrator IV, Business Intelligence, Data Analytics, Business Analysis, etc.
5 soft skills for CRM Administrator IV, Business Acumen, Gathering Information, Business Case Justification, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Administrator IV, he or she needs to be proficient in Business Acumen, be skilled in Gathering Information, and be proficient in Business Case Justification.
9 general skills for CRM Administrator IV, Business Intelligence, Data Analytics, Business Analysis, etc.
5 soft skills for CRM Administrator IV, Business Acumen, Gathering Information, Business Case Justification, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Administrator IV, he or she needs to be proficient in Business Acumen, be skilled in Gathering Information, and be proficient in Business Case Justification.
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