Directs and oversees the implementation operations of an organization.
Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Implementation Director skill and competencie below to view definitions.
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Cites examples of common Information Technology Infrastructure Library practices and processes.
Level 2 Behaviors
(Light Experience)
Applies key ITIL implementation procedures in delivering efficient IT support services.
Level 3 Behaviors
(Moderate Experience)
Handles and resolves various escalated support issues to improve serviceability.
Level 4 Behaviors
(Extensive Experience)
Collaborates with other team members on improving and supporting other ITIL processes.
Level 5 Behaviors
(Mastery)
Builds solutions and framework to resolve highly complex ITIL issues.
Skill definition-Knowledge of and ability to implement the set of processes designed to ensure an organization's assets are managed, maintained, upgraded, and properly retired.
Level 1 Behaviors
(General Familiarity)
Cites examples of tools to support IT asset management processes.
Level 2 Behaviors
(Light Experience)
Assists in documenting processes and procedures for the overall success of IT asset management.
Level 3 Behaviors
(Moderate Experience)
Adjusts IT asset management data to prevent problems and inaccuracy.
Level 4 Behaviors
(Extensive Experience)
Directs the supervision of updates and regularization of asset records in the IT asset management system.
Level 5 Behaviors
(Mastery)
Builds the latest best practices and development in IT asset management and disposition.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
Skill definition-Applying principles, practices and guidelines to interact and build a good business relationship with customers.
Level 1 Behaviors
(General Familiarity)
Cites examples of different types of CRM solutions.
Level 2 Behaviors
(Light Experience)
Applies statistical methods to analyze and gather customer data.
Level 3 Behaviors
(Moderate Experience)
Analyzes customer data collected through multiple sources to make more informed decisions.
Level 4 Behaviors
(Extensive Experience)
Delivers a collaborative approach to provide timely and accurate processing of orders and requests.
Level 5 Behaviors
(Mastery)
Creates a holistic view of a business' customers to increase referrals from existing clients.
There are 0 hard skills for Implementation Director.
11 general skills for Implementation Director, Information Technology Infrastructure Library (ITIL), IT Asset Management, IT Capacity Management, etc.
13 soft skills for Implementation Director, Budgeting, Customer Relationship Management, Service Excellence, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Implementation Director, he or she needs to be skilled in Budgeting, be skilled in Customer Relationship Management, and be skilled in Service Excellence.
