Skills & Competencies for Information Technology Manager

Information Technology Manager job profile

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JOB SUMMARY for Information Technology Manager

Manages the implementation and administration of information systems and equipment in accordance with organizational policies and goals.

JOB RESPONSIBILITIES for Information Technology Manager

Administers internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Oversees the analysis of business needs and selects IT hardware and software products to support internal business processes. Develops detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning of the organization’s IT roadmap. Manages the IT strategy and roadmap to ensure computer equipment, hardware, and software operate in alignment with organizational needs and standards. Plans and implements an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Allocates resources and oversees departmental budget to support and manage IT projects through the entire lifecycle.

Information Technology Manager SALARY RANGE

BASE 50%
$147,005
TOTAL 50%
$159,527
Job Level
M02
Job Code
IT10000246
Education/Degree
Bachelor's Degree
Reports To
Director

Information Technology Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Information Technology Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Information Technology Manager

1 Job Family Competencies – Business Continuity
Proficiency Level -3
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Modifies disaster recovery processes to maximize the effectiveness of business continuity programs.
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Level 5 Behaviors
(Mastery)
Establishes and implements SOPs to ensure seamless execution of business continuity plans.
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2 Job Family Competencies – Information Management
Proficiency Level -3
Skill definition-Knowledge of and ability to apply information management principles and procedures.
Level 1 Behaviors
(General Familiarity)
Identifies the difference between information and data management.
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Level 2 Behaviors
(Light Experience)
Reports all issues in the implementation of information management.
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Level 3 Behaviors
(Moderate Experience)
Maintains information from various forms to incorporate policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Oversees the execution of the data governance to develop information management capabilities.
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Level 5 Behaviors
(Mastery)
Establishes metrics to evaluate the quality of information management plan.
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3 Information Technology Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Manager
Proficiency Level - 4
5 Competency for - Information Technology Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Information Technology Manager

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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2 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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3 Information Technology Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Manager
Proficiency Level - 4
5 Competency for - Information Technology Manager
Proficiency Level - 5

Summary of Information Technology Manager skills and competencies

There are 0 hard skills for Information Technology Manager.
12 general skills for Information Technology Manager, Business Continuity, Information Management, Information Technology Infrastructure Library (ITIL), etc.
13 soft skills for Information Technology Manager, Business Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Manager, he or she needs to be proficient in Business Acumen, be proficient in Budgeting, and be skilled in Planning and Organizing.

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