Skills & Competencies for Information Technology Supervisor II

Information Technology Supervisor II job profile

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JOB SUMMARY for Information Technology Supervisor II

Supervises the implementation and administration of information systems and equipment in accordance with organizational policies and goals.

JOB RESPONSIBILITIES for Information Technology Supervisor II

Implements internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Analyzes business needs and recommends IT hardware and software products to support internal business processes. Develops detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and coordinates and schedules IT initiatives. Monitors information systems to ensure computer equipment, hardware, and software operate in alignment with organizational needs and standards. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems and data and develops backup strategies and recovery plans. Collaborates with business groups to help utilize information systems to improve operational efficiency.

Information Technology Supervisor II SALARY RANGE

BASE 50%
$124,463
TOTAL 50%
$131,234
Job Level
M01
Job Code
IT10000272
Education/Degree
Bachelor's Degree
Reports To
Manager

Information Technology Supervisor II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Information Technology Supervisor II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Information Technology Supervisor II

1 Job Family Competencies – Business Continuity
Proficiency Level -2
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Modifies disaster recovery processes to maximize the effectiveness of business continuity programs.
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Level 5 Behaviors
(Mastery)
Establishes and implements SOPs to ensure seamless execution of business continuity plans.
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2 Job Family Competencies – Disaster Recovery
Proficiency Level -2
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Identifies the methods, techniques, and processes used in developing a disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Selects disaster recovery strategies and resources to recover access from a predetermined and acceptable timeframe.
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Level 3 Behaviors
(Moderate Experience)
Partners with teams to implement controls and mitigation strategies to reduce disaster recovery risks.
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Level 4 Behaviors
(Extensive Experience)
Manages all related activities in disaster recovery planning and implementation to ensure appropriateness and accuracy.
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Level 5 Behaviors
(Mastery)
Introduces advanced disaster recovery testing methodologies to efficiently evaluate proposed plans.
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3 Information Technology Supervisor II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Supervisor II
Proficiency Level - 4
5 Competency for - Information Technology Supervisor II
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Information Technology Supervisor II

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists the roles and responsibilities of coordination in the workplace.
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Level 2 Behaviors
(Light Experience)
Selects and utilizes tracking tools to manage daily tasks.
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Level 3 Behaviors
(Moderate Experience)
Delegates and coordinates a team's duties to ensure no overlap between responsibilities.
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Level 4 Behaviors
(Extensive Experience)
Facilitates groups and diverse areas to work together effectively.
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Level 5 Behaviors
(Mastery)
Leads in the establishment of best practices for planning multiple activities.
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3 Information Technology Supervisor II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Supervisor II
Proficiency Level - 4
5 Competency for - Information Technology Supervisor II
Proficiency Level - 5

Summary of Information Technology Supervisor II skills and competencies

There are 0 hard skills for Information Technology Supervisor II.
11 general skills for Information Technology Supervisor II, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor II, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor II, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

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