11 general skills or competencies (Job family competencies) for Information Technology Supervisor II
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Modifies disaster recovery processes to maximize the effectiveness of business continuity programs.
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Level 5 Behaviors
(Mastery)
Establishes and implements SOPs to ensure seamless execution of business continuity plans.
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Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Describes the concept, definition, and related terms in disaster recovery.
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Level 2 Behaviors
(Light Experience)
Documents issues that arise during disaster recovery testing to ensure execution of appropriate remediation plan.
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Level 3 Behaviors
(Moderate Experience)
Executes testing processes to validate the effectiveness of disaster recovery plans.
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Level 4 Behaviors
(Extensive Experience)
Defines a communication plan for disaster events to ensure awareness of all stakeholders across our organization.
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Level 5 Behaviors
(Mastery)
Defines data recovery and protection strategies to target the prevention of cybercrime and security breaches.
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13 soft skills or competencies (core competencies) for Information Technology Supervisor II
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the importance of coordination in a large project.
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Level 2 Behaviors
(Light Experience)
Communicates with various parties to clarify project scope.
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Level 3 Behaviors
(Moderate Experience)
Breaks down business goals into an actionable plan.
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Level 4 Behaviors
(Extensive Experience)
Develops work plans for the team's objectives, responsibilities, accountabilities, timelines, and resources.
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Level 5 Behaviors
(Mastery)
Delivers training to others on resource coordination, including issue resolution.
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Summary of Information Technology Supervisor II skills and competencies
There are 0 hard skills for Information Technology Supervisor II.
11 general skills for Information Technology Supervisor II, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor II, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor II, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.