Skills & Competencies for IT Vendor Management Analyst I
IT Vendor Management Analyst I job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Vendor Management Analyst I
Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations.
JOB RESPONSIBILITIES for IT Vendor Management Analyst I
Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues.
IT Vendor Management Analyst I SALARY RANGE
BASE 50%
$66,920
TOTAL 50%
$69,639
Job Level
P01
Job Code
IT10000394
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Vendor Management Analyst I Skills and Competencies List
10 general skills or competencies (Job family competencies) for IT Vendor Management Analyst I
1
Job Family Competencies –
Information Technology Infrastructure Library (ITIL)
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Names Information Technology Infrastructure Library concepts for business applications.
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Level 2 Behaviors
(Light Experience)
Supports the execution of IT services to align with methodologies and processes.
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Level 3 Behaviors
(Moderate Experience)
Utilizes ITIL processes to solve complex cross-platform infrastructure.
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Level 4 Behaviors
(Extensive Experience)
Serves as the point of escalation for various aspects of the ITIL process within our business.
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Level 5 Behaviors
(Mastery)
Leads the monitoring of key ITIL processes to optimize and automate IT success.
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2
Job Family Competencies –
IT Operations
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Lists specific systems work and ways to manage IT operations.
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Level 2 Behaviors
(Light Experience)
Receives and responds to service requests to be solved and fixed in IT operations.
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Level 3 Behaviors
(Moderate Experience)
Works on projects that directly impact the performance improvement for IT operations that drive customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Sets transparency and integrity for IT operations to ensure reliability and quality of service.
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Level 5 Behaviors
(Mastery)
Leads functional area strategies for enhanced IT operations in a cross-functional area mode throughout our business.
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3
IT Vendor Management Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst I
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst I
Proficiency Level - 5
7 soft skills or competencies (core competencies) for IT Vendor Management Analyst I
1
Core Competencies –
Risk Management
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Understands the practical concepts and processes of risk management.
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Level 2 Behaviors
(Light Experience)
Supports risk owners with management of operational risks, including but not limited to risk assessment, risk control, and risk monitoring.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various analytical tools and techniques to conduct risk management activities.
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Level 4 Behaviors
(Extensive Experience)
Provides risk training for employees on risk categories, identification, quantification, and control.
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Level 5 Behaviors
(Mastery)
Promotes a risk aversion culture to balance and manage risk while conducting business.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3
IT Vendor Management Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst I
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst I
Proficiency Level - 5
Summary of IT Vendor Management Analyst I skills and competencies
There are 0 hard skills for IT Vendor Management Analyst I.
10 general skills for IT Vendor Management Analyst I, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst I, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst I, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for IT Vendor Management Analyst I, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst I, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst I, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
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