Skills & Competencies for IT Vendor Management Analyst I

IT Vendor Management Analyst I job profile

JOB SUMMARY for IT Vendor Management Analyst I

Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations.

JOB RESPONSIBILITIES for IT Vendor Management Analyst I

Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues.

IT Vendor Management Analyst I SALARY RANGE

BASE 50%
$67,668
TOTAL 50%
$70,508
Job Level
P01
Job Code
IT10000394
Education/Degree
Bachelor's Degree
Reports To
Manager

IT Vendor Management Analyst I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Vendor Management Analyst I skill and competencie below to view definitions.

10 general skills or competencies (Job family competencies) for IT Vendor Management Analyst I

1 Job Family Competencies – Information Technology Infrastructure Library (ITIL)
Proficiency Level -1
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Explains the basic functions of Information Technology Infrastructure Library (ITIL) service model.
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Level 2 Behaviors
(Light Experience)
Logs and tracks IT incidents and issues following the standard procedures.
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Level 3 Behaviors
(Moderate Experience)
Partners with various IT professionals in executing ITIL processes to ensure continuous improvement.
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Level 4 Behaviors
(Extensive Experience)
Oversees ITIL Incident Management to mitigate performance issues.
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Level 5 Behaviors
(Mastery)
Develops ITIL processes and strategies to ensure integration across IT service.
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2 Job Family Competencies – IT Operations
Proficiency Level -1
Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Explains the importance of IT operational processes in maintaining the stability of our organization.
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Level 2 Behaviors
(Light Experience)
Gathers data in IT operations to understand strengths and opportunities to improve.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves incident tickets relating to issues within IT operations and infrastructure.
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Level 4 Behaviors
(Extensive Experience)
Manages assets across the entire IT operation enterprise to provide transparency for customers within the ITSM platform.
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Level 5 Behaviors
(Mastery)
Constructs IT operations strategic goals to ensure efficiency and productivity.
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3 IT Vendor Management Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Management Analyst I
Proficiency Level - 4
5 Competency for - IT Vendor Management Analyst I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for IT Vendor Management Analyst I

1 Core Competencies – Risk Management
Proficiency Level -1
Skill definition-The identification, evaluation, and prioritization of various risks, followed by controlling practices to minimize any adverse impact.
Level 1 Behaviors
(General Familiarity)
Lists the common types of risks in a business environment.
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Level 2 Behaviors
(Light Experience)
Generates the period risk status report from the system and distributes it to stakeholders.
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Level 3 Behaviors
(Moderate Experience)
Partners with risk owners to drive risk mitigation by highlighting areas in need of remediation.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of the current risk management framework; suggests enhancements and alternative solutions.
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Level 5 Behaviors
(Mastery)
Establishes policies, procedures, and best practices to guide the risk management activities.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 IT Vendor Management Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Management Analyst I
Proficiency Level - 4
5 Competency for - IT Vendor Management Analyst I
Proficiency Level - 5

Summary of IT Vendor Management Analyst I skills and competencies

There are 0 hard skills for IT Vendor Management Analyst I.
10 general skills for IT Vendor Management Analyst I, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst I, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst I, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.

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