Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.
Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician I skill and competencie below to view definitions.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of system tools used in technical troubleshooting.
Level 2 Behaviors
(Light Experience)
Works with tracking software to collect and isolate technical issues for troubleshooting.
Level 3 Behaviors
(Moderate Experience)
Uses troubleshooting techniques to resolve technical problems at a high scope and complexity.
Level 4 Behaviors
(Extensive Experience)
Sets standards and metrics in evaluating and ensuring the consistency of technical troubleshooting.
Level 5 Behaviors
(Mastery)
Establishes techniques and procedures to ensure seamless delivery of technical troubleshooting and support.
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Documents troubleshooting steps on established help desk system.
Level 2 Behaviors
(Light Experience)
Follows standard help desk procedures in assisting users on appropriate actions for technical issues.
Level 3 Behaviors
(Moderate Experience)
Executes a standardized help desk system to ensure prompt tracking and collection of computer-related issues.
Level 4 Behaviors
(Extensive Experience)
Delivers training sessions on help desk systems to maximize the efficiency of receiving support requests.
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced help desk tools to comply with emerging organizational business needs.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Describes the patterns of behavior in maintaining focus.
Level 2 Behaviors
(Light Experience)
Creates a to-do list and accommodates priorities.
Level 3 Behaviors
(Moderate Experience)
Encourages others to take a rest to renew their ability to focus.
Level 4 Behaviors
(Extensive Experience)
Encourages team engagement in physical activities to improve memory capacity.
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced methods to improve concentration.
There are 0 hard skills for Network Control Technician I.
12 general skills for Network Control Technician I, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician I, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician I, he or she needs to be proficient in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.
