Skills & Competencies for Network Control Technician I

Network Control Technician I job profile

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JOB SUMMARY for Network Control Technician I

Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.

JOB RESPONSIBILITIES for Network Control Technician I

Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.

Network Control Technician I SALARY RANGE

BASE 50%
$72,385
TOTAL 50%
$74,552
Job Level
P01
Job Code
SC16000001
Education/Degree
Associate's Degree
Reports To
Manager

Network Control Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Network Control Technician I

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -2
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
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Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
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Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
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Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
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2 Job Family Competencies – Help Desk
Proficiency Level -2
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Describes the process workflow of standard help desk procedures.
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Level 2 Behaviors
(Light Experience)
Files and logs call requesting technical assistance into the help desk software.
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Level 3 Behaviors
(Moderate Experience)
Coordinates with other help desk resources to provide proper coverage in solving customer complaints.
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Level 4 Behaviors
(Extensive Experience)
Creates web pages using a variety of tools to maintain help desk procedures and instructions.
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Level 5 Behaviors
(Mastery)
Builds advanced methods and techniques to optimize help desk system functions to elicit customer problems.
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3 Network Control Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician I
Proficiency Level - 4
5 Competency for - Network Control Technician I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Network Control Technician I

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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2 Core Competencies – Maintaining Focus
Proficiency Level -2
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Explains the definition of focus.
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Level 2 Behaviors
(Light Experience)
Focuses on one task at a time to increase the quality of work and maintain attention span.
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Level 3 Behaviors
(Moderate Experience)
Handles complex issues that may cause interruptions to minimize workplace distractions.
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Level 4 Behaviors
(Extensive Experience)
Facilitates close collaboration between colleagues to share insights on how to maintain focus.
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Level 5 Behaviors
(Mastery)
Designs time management tools and techniques to drive focus throughout our business.
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3 Network Control Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician I
Proficiency Level - 4
5 Competency for - Network Control Technician I
Proficiency Level - 5

Summary of Network Control Technician I skills and competencies

There are 0 hard skills for Network Control Technician I..
12 general skills for Network Control Technician I, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician I, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician I, he or she needs to be proficient in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.

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