Skills & Competencies for Network Control Technician II

Network Control Technician II job profile

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JOB SUMMARY for Network Control Technician II

Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.

JOB RESPONSIBILITIES for Network Control Technician II

Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.

Network Control Technician II SALARY RANGE

BASE 50%
$84,605
TOTAL 50%
$87,511
Job Level
P02
Job Code
SC16000002
Education/Degree
Associate's Degree
Reports To
Manager

Network Control Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Network Control Technician II

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -3
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
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Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
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Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
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Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
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2 Job Family Competencies – Help Desk
Proficiency Level -2
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Locates processes and knowledge articles that help the service desk resolve issues.
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Level 2 Behaviors
(Light Experience)
Uses help desk systems in gathering service requests and user interactions.
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Level 3 Behaviors
(Moderate Experience)
Updates internal business procedures to maximize existing help desk functions.
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Level 4 Behaviors
(Extensive Experience)
Oversees the delivery of help desk functions to ensure adherence to the published service levels.
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Level 5 Behaviors
(Mastery)
Keeps current on emerging trends in the help desk system to drive digital transformation across our organization.
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3 Network Control Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician II
Proficiency Level - 4
5 Competency for - Network Control Technician II
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Network Control Technician II

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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2 Core Competencies – Maintaining Focus
Proficiency Level -2
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used to maintain focus in the workplace.
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Level 2 Behaviors
(Light Experience)
Surrounds oneself with people of comparable ability to produce better quality work.
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Level 3 Behaviors
(Moderate Experience)
Uses time management tools to enhance focus on completing single tasks.
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Level 4 Behaviors
(Extensive Experience)
Sets self-imposed deadlines to increase effectiveness and concentration.
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Level 5 Behaviors
(Mastery)
Promotes regular meditation practices to improve the ability to maintain focus.
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3 Network Control Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician II
Proficiency Level - 4
5 Competency for - Network Control Technician II
Proficiency Level - 5

Summary of Network Control Technician II skills and competencies

There are 0 hard skills for Network Control Technician II.
12 general skills for Network Control Technician II, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician II, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician II, he or she needs to be skilled in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.

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