10 general skills or competencies (Job family competencies) for SharePoint Administrator
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists with end-user training to understand required features and functions of future technologies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates training materials for end-users to optimize the value derived from applications.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions activities to empower end-users to maximize performance for specific roles.
See 4 More Skill Behaviors
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
See 4 More Skill Behaviors
6 soft skills or competencies (core competencies) for SharePoint Administrator
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the benefits and importance of knowledge management in driving organizational performance.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and prepares data for transformation into information used for knowledge capture.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Collaborates with different teams to identify useful information for knowledge capture.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates a quality review process for the knowledge content to ensure the accuracy of the knowledge database.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes metrics to track and evaluate the effectiveness of the knowledge management initiatives.
See 4 More Skill Behaviors
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
See 4 More Skill Behaviors
Summary of SharePoint Administrator skills and competencies
There are 0 hard skills for SharePoint Administrator.
10 general skills for SharePoint Administrator, End-User Training, Technical Support, Content Management, etc.
6 soft skills for SharePoint Administrator, Knowledge Management, Attention to Detail, Time Management, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a SharePoint Administrator, he or she needs to be proficient in Knowledge Management, be skilled in Attention to Detail, and be proficient in Time Management.