Skills & Competencies for Telecommunications Analyst I

Telecommunications Analyst I job profile

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JOB SUMMARY for Telecommunications Analyst I

Monitors an organization's telecommunications network.

JOB RESPONSIBILITIES for Telecommunications Analyst I

Tests and reviews an organization's telecommunications system to ensure dependable operation. Records and analyzes key performance metrics to monitor network conditions. Drafts and submits reports to assist with the development of telecommunications systems. Identifies network bottlenecks and recommends strategic improvements. Provides training and support on telecommunication functionality to customers.

Telecommunications Analyst I SALARY RANGE

BASE 50%
$68,752
TOTAL 50%
$69,805
Job Level
P01
Job Code
IT10000077
Education/Degree
Bachelor's Degree
Reports To
Manager

Telecommunications Analyst I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Analyst I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Telecommunications Analyst I

1 Job Family Competencies – Customer Support
Proficiency Level -1
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Explains the key metrics used in customer support delivery.
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Level 2 Behaviors
(Light Experience)
Informs teams on new information related to products and services.
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Level 3 Behaviors
(Moderate Experience)
Manages customer accounts to ensure timely support and resolution of customer issues and conflicts.
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Level 4 Behaviors
(Extensive Experience)
Sets key performance indicators to monitor and optimize the delivery of customer support.
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Level 5 Behaviors
(Mastery)
Improves policies in customer support to meet customer needs and minimize attrition.
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2 Job Family Competencies – Information Security
Proficiency Level -1
Skill definition-Ability to apply information security procedures for preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction of confidential, private, and sensitive information.
Level 1 Behaviors
(General Familiarity)
Explains the technical aspects, concepts, and operations of the information security.
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Level 2 Behaviors
(Light Experience)
Gathers information to resolve security issues and challenges.
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Level 3 Behaviors
(Moderate Experience)
Performs information security risk assessments to protect digital data and other kinds of information.
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Level 4 Behaviors
(Extensive Experience)
Integrates information security processes and tools to ensure compliance.
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Level 5 Behaviors
(Mastery)
Designs security architecture to safeguard sensitive data.
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3 Telecommunications Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst I
Proficiency Level - 4
5 Competency for - Telecommunications Analyst I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Telecommunications Analyst I

1 Core Competencies – Analytical Thinking
Proficiency Level -2
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Explains the integral role data collection plays when conducting analytical thinking.
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Level 2 Behaviors
(Light Experience)
Breaks down a specific project into lists of tasks.
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Level 3 Behaviors
(Moderate Experience)
Examines information or a situation thoroughly and in detail.
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Level 4 Behaviors
(Extensive Experience)
Draws conclusions based upon logic and intuitive judgment.
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Level 5 Behaviors
(Mastery)
Forecasts customers' expectations and formulates strategies to ensure customer satisfaction.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Telecommunications Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst I
Proficiency Level - 4
5 Competency for - Telecommunications Analyst I
Proficiency Level - 5

Summary of Telecommunications Analyst I skills and competencies

There are 0 hard skills for Telecommunications Analyst I.
8 general skills for Telecommunications Analyst I, Customer Support, Information Security, Local Area Networks, etc.
6 soft skills for Telecommunications Analyst I, Analytical Thinking, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Analyst I, he or she needs to be proficient in Analytical Thinking, be proficient in Attention to Detail, and be proficient in Time Management.

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