Skills & Competencies for Claims Supervisor II
Claims Supervisor II job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Claims Supervisor II
Supervises most activities in the claims department.
JOB RESPONSIBILITIES for Claims Supervisor II
Leads the examination of personal and property and casualty insurance claims based on policy provisions, appraisal, and verifiable damage. Interacts with claimants and oversees the review of records and documentation to ascertain insurance coverage. Supervises settlement negotiations within authorized limits and escalates claims exceeding authorization. May be responsible for reviewing and processing highly complex or high-value claims. May assist in training Property and Casualty Claims Examiners and Adjusters.
Claims Supervisor II SALARY RANGE
BASE 50%
$100,266
TOTAL 50%
$107,938
Job Level
M00
Job Code
FA06000303
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Claims Supervisor II Skills and Competencies List
9 hard skills or competencies (industry competencies) for Claims Supervisor II
1
Industry Competency –
Insurance Industry
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains how reinsurance aids in meeting the long-term debts and financial obligations of a business.
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Level 2 Behaviors
(Light Experience)
Locates resources to acquire updates regarding market shifts and regulatory changes in insurance.
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Level 3 Behaviors
(Moderate Experience)
Prepares insurance plans based on client needs to minimize financial risk or losses during uncertain events.
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Level 4 Behaviors
(Extensive Experience)
Monitors industry changes to improve the strategic directions of insurance operations.
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Level 5 Behaviors
(Mastery)
Develops strategic methods for selling insurance policies to increase the profit of our organization.
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2
Industry Competency –
Insurance Legal and Regulatory Environment
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the importance of compliance programs in maintaining an insurance legal and regulatory environment.
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Level 2 Behaviors
(Light Experience)
Documents compliance complaints to track and escalate possible legal violations and ensure prompt resolution.
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Level 3 Behaviors
(Moderate Experience)
Executes market conduct exams to verify the adherence of insurance operations to laws and regulations.
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Level 4 Behaviors
(Extensive Experience)
Reviews root causes of regulatory deficiencies to create corrective action plans and ensure adherence.
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Level 5 Behaviors
(Mastery)
Develops an insurance regulatory framework to promote consumers' protection and achieve policy objectives.
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3
Claims Supervisor II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor II
Proficiency Level - 4
5
Competency for -
Claims Supervisor II
Proficiency Level - 5
1 general skill or competency (Job family competency) for Claims Supervisor II
1
Job Family Competencies –
Payment Processing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists major activities involved in payment processing.
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Level 2 Behaviors
(Light Experience)
Records the periodic processing of payables to handle payment processing.
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Level 3 Behaviors
(Moderate Experience)
Works with the relevant staff to minimize administrative burdens relating to payment processing.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day operations related to payment processing in support of business activities.
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Level 5 Behaviors
(Mastery)
Leads the provision of invoice processing instruction and training for posting invoices for payment.
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3
Claims Supervisor II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor II
Proficiency Level - 4
5
Competency for -
Claims Supervisor II
Proficiency Level - 5
11 soft skills or competencies (core competencies) for Claims Supervisor II
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2
Core Competencies –
Risk Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Understands the practical concepts and processes of risk management.
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Level 2 Behaviors
(Light Experience)
Supports risk owners with management of operational risks, including but not limited to risk assessment, risk control, and risk monitoring.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various analytical tools and techniques to conduct risk management activities.
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Level 4 Behaviors
(Extensive Experience)
Provides risk training for employees on risk categories, identification, quantification, and control.
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Level 5 Behaviors
(Mastery)
Promotes a risk aversion culture to balance and manage risk while conducting business.
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3
Claims Supervisor II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Supervisor II
Proficiency Level - 4
5
Competency for -
Claims Supervisor II
Proficiency Level - 5
Summary of Claims Supervisor II skills and competencies
There are 9 hard skills for Claims Supervisor II, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
1 general skills for Claims Supervisor II, Payment Processing.
11 soft skills for Claims Supervisor II, Standard Operating Procedures (SOP), Risk Management, Planning and Organizing, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Supervisor II, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Risk Management, and be proficient in Planning and Organizing.
1 general skills for Claims Supervisor II, Payment Processing.
11 soft skills for Claims Supervisor II, Standard Operating Procedures (SOP), Risk Management, Planning and Organizing, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Supervisor II, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Risk Management, and be proficient in Planning and Organizing.
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