4 general skills or competencies (Job family competencies) for Chief Operating Officer
Skill definition-Developing and implementing plans to assess the actions and goals of a business.
Level 1 Behaviors
(General Familiarity)
Describes the correlation of business strategy with our organization's vision.
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Level 2 Behaviors
(Light Experience)
Documents core objectives of business strategy to ensure appropriate quality oversight.
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Level 3 Behaviors
(Moderate Experience)
Defines the business strategy of our organization to maximize business opportunities.
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Level 4 Behaviors
(Extensive Experience)
Determines different perspectives to manage practices and fulfill the business strategy.
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Level 5 Behaviors
(Mastery)
Creates best practices in developing and designing a business strategy to assess actions.
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Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Discusses the standard procedures in operations management.
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Level 2 Behaviors
(Light Experience)
Compiles monthly collection operations management statistics and reporting.
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Level 3 Behaviors
(Moderate Experience)
Implements important policy and strategic decisions to comply with operation requirements.
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Level 4 Behaviors
(Extensive Experience)
Manages the identification of gaps in performance to improve operations management strategies.
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Level 5 Behaviors
(Mastery)
Creates metrics to evaluate the performance of various business operations.
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18 soft skills or competencies (core competencies) for Chief Operating Officer
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes the entire value chain of the industry.
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Level 2 Behaviors
(Light Experience)
Follows and respects the industry standards and regulations.
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Level 3 Behaviors
(Moderate Experience)
Gathers and analyses market intelligence to drive operational optimization.
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Level 4 Behaviors
(Extensive Experience)
Educates others to enhance product and industry-specific knowledge across our business.
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Level 5 Behaviors
(Mastery)
Keeps apprised of industry trends and applies the expertise to business strategy.
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Summary of Chief Operating Officer skills and competencies
There are 0 hard skills for Chief Operating Officer.
4 general skills for Chief Operating Officer, Business Strategy, Operations Management, Strategic Management, etc.
18 soft skills for Chief Operating Officer, Business Acumen, Industry Knowledge, Organizational Savvy, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Chief Operating Officer, he or she needs to be skilled in Business Acumen, be skilled in Industry Knowledge, and be skilled in Organizational Savvy.