13 general skills or competencies (Job family competencies) for Customer Insights Analyst II
Skill definition-Evaluating business data, translating it to actionable insights, and using it to make better-informed decisions.
Level 1 Behaviors
(General Familiarity)
Lists the basic features of general business intelligence systems and database structure.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports end-users in using business intelligence tools to query databases for outputs and data preparation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes business intelligence platforms to derive insights to present the data to our business.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides technical oversight and design to support the development of business intelligence solutions.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development of visual business intelligence models to utilize business intelligence tools.
See 4 More Skill Behaviors
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Lists the tools and techniques in business data analytics.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the existing business technology systems to develop a mature data analytics capability.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works with data analytics team to ensure data integrity and accuracy on the service.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Shares to the team the latest technological advances to accelerate data analytics.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Shares emerging advancements and technologies in data analytics to our organization.
See 4 More Skill Behaviors
8 soft skills or competencies (core competencies) for Customer Insights Analyst II
Skill definition-Analyzing and creating innovative solutions beyond logical and deductive reasoning to resolve complex problems.
Level 1 Behaviors
(General Familiarity)
Lists key attributes and characteristics of a lateral thinker.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Searches for ways to improve creativity and create an innovative work style.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works closely with teams to identify various viewpoints and perspectives on how to resolve problems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Solves problems using thoughtful solutions beyond logical and deductive reasoning.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors industry trends in using lateral thinking to manage and resolve organizational problems.
See 4 More Skill Behaviors
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Lists skills, traits, and characteristics of analytical thinkers.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Makes a list of items without order or set of priorities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Summarizes historical experience to find probable causes of the problem.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads brainstorming to encourage teammates to create new perspectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Promotes the adoption of business intelligence analysis technology to drive strategic decisions.
See 4 More Skill Behaviors
Summary of Customer Insights Analyst II skills and competencies
There are 0 hard skills for Customer Insights Analyst II.
13 general skills for Customer Insights Analyst II, Business Intelligence, Data Analytics, Customer Analytics, etc.
8 soft skills for Customer Insights Analyst II, Lateral Thinking, Analytical Thinking, Innovation, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Insights Analyst II, he or she needs to be skilled in Lateral Thinking, be skilled in Analytical Thinking, and be proficient in Innovation.