12 general skills or competencies (Job family competencies) for IT Project Management and Delivery Manager
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Describes the concepts, features, and principles of DevOps.
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Level 2 Behaviors
(Light Experience)
Assists in code development, review, and merging to quickly deploy infrastructure and servers.
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Level 3 Behaviors
(Moderate Experience)
Defines and implements DevOps metrics to measure DevOps effectiveness.
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Level 4 Behaviors
(Extensive Experience)
Leads the selection and development of DevOps toolchains according to organizational goals.
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Level 5 Behaviors
(Mastery)
Champions the establishment and continued use of DevOps best practices.
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Skill definition-Monitoring and managing IT resources to generate value through technology and efficiency.
Level 1 Behaviors
(General Familiarity)
Documents IT function needs through combination of business relationship management skillsets.
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Level 2 Behaviors
(Light Experience)
Conducts the maintenance of IT management systems to properly document solutions to issues.
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Level 3 Behaviors
(Moderate Experience)
Coordinates the delivery of IT solutions to establish project management.
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Level 4 Behaviors
(Extensive Experience)
Manages the development of a robust IT management system to provide visibility to IT performance.
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Level 5 Behaviors
(Mastery)
Conceptualizes a system security plan using IT risk management framework (RMF) for our business's IT systems.
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12 soft skills or competencies (core competencies) for IT Project Management and Delivery Manager
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Describes the concept and process of quality management (QM).
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Level 2 Behaviors
(Light Experience)
Documents and updates quality management processes, performance measures, and quality improvement plans for periodic review.
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Level 3 Behaviors
(Moderate Experience)
Identifies systemic quality problems; suggests quality improvement initiatives.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on quality policies and best practices.
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Level 5 Behaviors
(Mastery)
Establishes and updates the quality strategy to reflect and meet organization goals.
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Skill definition-Planning, scheduling, coordinating and allocating people, money, and technology to achieve the greatest organizational value.
Level 1 Behaviors
(General Familiarity)
Explains the purposes and importance of resource management.
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Level 2 Behaviors
(Light Experience)
Calculates and updates inventory and other resource requirement data.
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Level 3 Behaviors
(Moderate Experience)
Diagnoses and proposes solutions to management for any resource gaps.
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Level 4 Behaviors
(Extensive Experience)
Drives effective resource and capacity management across different teams to support project slotting and allocation of assignments.
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Level 5 Behaviors
(Mastery)
Creates and ensures up-to-date systems are in place to ensure efficient resource management.
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Summary of IT Project Management and Delivery Manager skills and competencies
There are 0 hard skills for IT Project Management and Delivery Manager.
12 general skills for IT Project Management and Delivery Manager, DevOps, IT Management, Change Management, etc.
12 soft skills for IT Project Management and Delivery Manager, Quality Management, Resource Management, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Project Management and Delivery Manager, he or she needs to be skilled in Quality Management, be skilled in Resource Management, and be skilled in Planning and Organizing.