12 general skills or competencies (Job family competencies) for IT Project Management and Delivery Manager
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Cites examples of industry best practices in a DevOps environment.
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Level 2 Behaviors
(Light Experience)
Applies modern DevOps practices and methodologies to enhance the flow of the project life cycle.
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Level 3 Behaviors
(Moderate Experience)
Configures DevOps services to support the improvement of the DevOps platform of the business.
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Level 4 Behaviors
(Extensive Experience)
Introduces internal DevOps tools to automate processes and make the department more efficient.
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Level 5 Behaviors
(Mastery)
Advocates a continuous feedback system to enable the team to improve processes and incorporate client feedback.
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Skill definition-Monitoring and managing IT resources to generate value through technology and efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the new IT management processes and frameworks within our business.
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Level 2 Behaviors
(Light Experience)
Assists the management team in supporting the company’s multiple locations with its technology needs.
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Level 3 Behaviors
(Moderate Experience)
Communicates all IT issues to implement security measures and analytic solutions.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with the IT Management Team to ensure all departments are aligned with delivering a strong end-user technology.
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Level 5 Behaviors
(Mastery)
Builds the strategic vision for the area of test tooling through translation of business needs into IT solutions.
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12 soft skills or competencies (core competencies) for IT Project Management and Delivery Manager
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Explains the evolution and popular methodologies of quality management.
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Level 2 Behaviors
(Light Experience)
Identifies quality assurance issues per defined process and prepares appropriate reporting to management.
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Level 3 Behaviors
(Moderate Experience)
Participates in the design and development of an overall quality management plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees current quality improvement plans, policies, procedures, and programs; identifies improvement opportunities.
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Level 5 Behaviors
(Mastery)
Leads the quality metrics design and improvement initiatives to enable a robust quality control environment.
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Skill definition-Planning, scheduling, coordinating and allocating people, money, and technology to achieve the greatest organizational value.
Level 1 Behaviors
(General Familiarity)
Identifies the key internal and external resources that are required to ensure targets are met.
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Level 2 Behaviors
(Light Experience)
Supports the daily operation of resource management systems.
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Level 3 Behaviors
(Moderate Experience)
Reviews project budget variance issues with management relative to physical, human, and other resources.
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Level 4 Behaviors
(Extensive Experience)
Negotiates with external vendors to obtain critical resources.
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Level 5 Behaviors
(Mastery)
Predicts industry and market trends and plans resource management accordingly to guarantee organizational success.
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Summary of IT Project Management and Delivery Manager skills and competencies
There are 0 hard skills for IT Project Management and Delivery Manager.
12 general skills for IT Project Management and Delivery Manager, DevOps, IT Management, Change Management, etc.
12 soft skills for IT Project Management and Delivery Manager, Quality Management, Resource Management, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Project Management and Delivery Manager, he or she needs to be skilled in Quality Management, be skilled in Resource Management, and be skilled in Planning and Organizing.