12 general skills or competencies (Job family competencies) for Program Manager
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Explains the standard principles and procedures of contract management.
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Level 2 Behaviors
(Light Experience)
Reports contracts for termination or renewals to senior management.
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Level 3 Behaviors
(Moderate Experience)
Reviews contractual terms and agreements to ensure adherence to contract lifecycle management.
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Level 4 Behaviors
(Extensive Experience)
Oversees execution of contract management strategies to achieve financial and operational goals.
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Level 5 Behaviors
(Mastery)
Establishes internal policies to ensure seamless contract management within your organization.
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Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Follows change management processes for various implementation projects.
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Level 2 Behaviors
(Light Experience)
Identifies the client's business processes to support process change management.
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Level 3 Behaviors
(Moderate Experience)
Uses various management approaches to improve customer service and efficiencies.
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Level 4 Behaviors
(Extensive Experience)
Recommends operational and business workflow changes to strengthen the management plan.
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Level 5 Behaviors
(Mastery)
Monitors business trends and emerging technological changes to adopt new processes and improvements.
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11 soft skills or competencies (core competencies) for Program Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Identifies internal and external quality management policies and standards.
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Level 2 Behaviors
(Light Experience)
Keeps quality management system data current to ensure accuracy and consistency.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to tailor the general quality control measures for specific situations.
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Level 4 Behaviors
(Extensive Experience)
Researches and recommends alternative tools and methodologies for better quality management.
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Level 5 Behaviors
(Mastery)
Promotes continuous quality improvement by collaborating with the management team to foster a culture of Total Quality Management.
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Summary of Program Manager skills and competencies
There are 0 hard skills for Program Manager.
12 general skills for Program Manager, Contract Management, Change Management, Program Management, etc.
11 soft skills for Program Manager, Business Acumen, Quality Management, Resource Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Manager, he or she needs to be skilled in Business Acumen, be skilled in Quality Management, and be skilled in Resource Management.