12 general skills or competencies (Job family competencies) for Program Manager
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Explains the importance of legal and financial implications in contract management.
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Level 2 Behaviors
(Light Experience)
Prepares all the necessary documentation for contract negotiations.
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Level 3 Behaviors
(Moderate Experience)
Participates in contract reviews to achieve corporate risk management objectives.
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Level 4 Behaviors
(Extensive Experience)
Monitors legal and regulatory requirements for the performance of contract management.
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Level 5 Behaviors
(Mastery)
Develops overall solutions to address strategic contract issues.
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Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Explains potential impacts and challenges of different change management processes.
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Level 2 Behaviors
(Light Experience)
Gathers input relating to change in business processes, goals, and methodologies.
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Level 3 Behaviors
(Moderate Experience)
Prepares and updates status reports of process changes to monitor progress.
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Level 4 Behaviors
(Extensive Experience)
Oversees change management projects to prioritize multiple tasks under tight deadlines.
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Level 5 Behaviors
(Mastery)
Leads the implementation of change management to improve performance measures.
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11 soft skills or competencies (core competencies) for Program Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
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Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Explains the benefit and importance of high quality to drive client satisfaction and organizational success.
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Level 2 Behaviors
(Light Experience)
Escalates high-priority quality issues immediately to management for immediate attention.
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Level 3 Behaviors
(Moderate Experience)
Implements quality assurance and control programs according to the latest procedures.
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Level 4 Behaviors
(Extensive Experience)
Ensures internal quality policies adhere to industry standards and regulations.
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Level 5 Behaviors
(Mastery)
Keeps up-to-date on current quality management processes as they relate to market and regulatory trends.
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Summary of Program Manager skills and competencies
There are 0 hard skills for Program Manager.
12 general skills for Program Manager, Contract Management, Change Management, Program Management, etc.
11 soft skills for Program Manager, Business Acumen, Quality Management, Resource Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Manager, he or she needs to be skilled in Business Acumen, be skilled in Quality Management, and be skilled in Resource Management.