10 general skills or competencies (Job family competencies) for Quality Assurance Manager
Skill definition-Knowledge of ISO standards and regulations and ability to apply various standards in business scenarios.
Level 1 Behaviors
(General Familiarity)
Discusses commonly used technologies and software for calculations and reports related to ISO.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents the results of all testing and inspections in accordance with the ISO standards.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements and maintains a quality management system to maximize business efficiency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Integrates applicable quality processes by interpreting the necessary ISO standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes quality assurance standards to drive adherence to ISO standards and governmental regulations.
See 4 More Skill Behaviors
Skill definition-Creating continuous improvement productivity by engaging employees to eliminate waste and increase the profitability of our business.
Level 1 Behaviors
(General Familiarity)
Explains the key principles of the Kaizen methodologies in eliminating waste.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies all forms of waste in the plant through Kaizen methodologies to improve productivity.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Provides toolsets and metrics through reports and system functionalities for Kaizen projects.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages Lean activities, including assisting in planning, performing, and sustaining Kaizen events.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops value stream maps utilized to support process owners in identifying and eliminating waste.
See 4 More Skill Behaviors
12 soft skills or competencies (core competencies) for Quality Assurance Manager
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
See 4 More Skill Behaviors
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
See 4 More Skill Behaviors
Summary of Quality Assurance Manager skills and competencies
There are 0 hard skills for Quality Assurance Manager.
10 general skills for Quality Assurance Manager, ISO Standards, KaiZen, Lean Manufacturing, etc.
12 soft skills for Quality Assurance Manager, Business Process Improvement, Standard Operating Procedures (SOP), Budgeting, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Quality Assurance Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Standard Operating Procedures (SOP), and be proficient in Budgeting.