10 general skills or competencies (Job family competencies) for Quality Assurance Manager
Skill definition-Knowledge of ISO standards and regulations and ability to apply various standards in business scenarios.
Level 1 Behaviors
(General Familiarity)
Describes the key elements and concepts of ISO management system standards.
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Level 2 Behaviors
(Light Experience)
Conducts audits to support compliance of procedures with ISO protocols.
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Level 3 Behaviors
(Moderate Experience)
Coordinates testing activities to ensure continuous control over materials, facilities, and products.
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Level 4 Behaviors
(Extensive Experience)
Improves quality systems documentation to meet and exceed ISO organizational standards.
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Level 5 Behaviors
(Mastery)
Constructs quality control systems to monitor and audit quality standards for applicable ISO requirements.
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Skill definition-Creating continuous improvement productivity by engaging employees to eliminate waste and increase the profitability of our business.
Level 1 Behaviors
(General Familiarity)
Documents planning processes, schedules, and Kaizen activities on the production floor.
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Level 2 Behaviors
(Light Experience)
Gathers issues and problems to get buy-in for organizational change with the help of the employees.
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Level 3 Behaviors
(Moderate Experience)
Maintains and updates the documentation of Kaizen projects to track and report significant results.
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Level 4 Behaviors
(Extensive Experience)
Facilitates opportunities for Kaizen activities/events to ensure timely response to customer issues.
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Level 5 Behaviors
(Mastery)
Builds Kaizen funnel and sustainment metrics to improve core transactional processes across the business.
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12 soft skills or competencies (core competencies) for Quality Assurance Manager
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Describes the core principles of business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects data from various channels to support analysis of business processes.
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Level 3 Behaviors
(Moderate Experience)
Develops alternative solutions to business process improvement and assesses their feasibility.
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Level 4 Behaviors
(Extensive Experience)
Evaluates reported issues and restructures the workflow design.
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Level 5 Behaviors
(Mastery)
Facilitates the implementation of business process improvement strategies.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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Summary of Quality Assurance Manager skills and competencies
There are 0 hard skills for Quality Assurance Manager.
10 general skills for Quality Assurance Manager, ISO Standards, KaiZen, Lean Manufacturing, etc.
12 soft skills for Quality Assurance Manager, Business Process Improvement, Standard Operating Procedures (SOP), Budgeting, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Quality Assurance Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Standard Operating Procedures (SOP), and be proficient in Budgeting.