10 general skills or competencies (Job family competencies) for Total Quality Administrator
Skill definition-Monitoring and analyzing process conditions to accurately determine process performance and prescribe preventive actions.
Level 1 Behaviors
(General Familiarity)
Gathers and reports data gathered from statistical process control.
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Level 2 Behaviors
(Light Experience)
Records test data on statistical process control procedure to support results evaluation.
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Level 3 Behaviors
(Moderate Experience)
Implements statistical process controls to help in cost avoidance savings opportunities.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations and feedback to improve statistical process control programs.
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Level 5 Behaviors
(Mastery)
Fosters the implementation of statistical process control to drive continuous development.
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Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Follows change management processes for various implementation projects.
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Level 2 Behaviors
(Light Experience)
Identifies the client's business processes to support process change management.
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Level 3 Behaviors
(Moderate Experience)
Uses various management approaches to improve customer service and efficiencies.
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Level 4 Behaviors
(Extensive Experience)
Recommends operational and business workflow changes to strengthen the management plan.
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Level 5 Behaviors
(Mastery)
Monitors business trends and emerging technological changes to adopt new processes and improvements.
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9 soft skills or competencies (core competencies) for Total Quality Administrator
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the success or failure of the changes implemented.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Illustrates the difference between initiating, planning, executing, and closing a project.
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Level 2 Behaviors
(Light Experience)
Gathers and tracks relevant data and information and reports updates to management.
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Level 3 Behaviors
(Moderate Experience)
Implements a flexible project framework to prevent unnecessary disruption.
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Level 4 Behaviors
(Extensive Experience)
Monitors project progress, quality, deadlines, and other key metrics to ensure timely completion.
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Level 5 Behaviors
(Mastery)
Mediates project negotiations, scopes, and assigned resources at project inception to assure project success.
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Summary of Total Quality Administrator skills and competencies
There are 0 hard skills for Total Quality Administrator.
10 general skills for Total Quality Administrator, Statistical Process Control, Change Management, KaiZen, etc.
9 soft skills for Total Quality Administrator, Business Process Improvement, Project Management, Attention to Detail, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Administrator, he or she needs to be proficient in Business Process Improvement, be proficient in Project Management, and be skilled in Attention to Detail.