13 general skills or competencies (Job family competencies) for Total Quality Senior Specialist
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Explains how to interpret data analytics and metrics to drive better business decision-making.
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Level 2 Behaviors
(Light Experience)
Identifies opportunities for data analytics process improvement and automation.
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Level 3 Behaviors
(Moderate Experience)
Provides and leverages data analytics solutions to mitigate business risk and handle setbacks.
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Level 4 Behaviors
(Extensive Experience)
Oversees data analytics team members to ensure data collection and management meet requirements.
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Level 5 Behaviors
(Mastery)
Establishes performance metrics focused on Data Analytics to track optimization opportunities.
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Skill definition-Examining internal business processes to find opportunities for improvement.
Level 1 Behaviors
(General Familiarity)
Identifies and describes business process analysis techniques, including Six Sigma and Lean tools.
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Level 2 Behaviors
(Light Experience)
Identifies gaps to determine threats in process and business structure.
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Level 3 Behaviors
(Moderate Experience)
Implements process analysis plans according to business requirements.
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Level 4 Behaviors
(Extensive Experience)
Leverages process analysis to plan and forecast the process of the new business initiatives.
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Level 5 Behaviors
(Mastery)
Leads matrixed teams in the analysis of complex process flows involving multiple systems.
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10 soft skills or competencies (core competencies) for Total Quality Senior Specialist
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Lists the principles and procedures of gathering information.
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Level 2 Behaviors
(Light Experience)
Determines the source of information to verify its reliability.
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Level 3 Behaviors
(Moderate Experience)
Uses survey results to identify areas that need improvement within our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement of our business's records retention program.
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Level 5 Behaviors
(Mastery)
Establishes procedures for gathering information to anticipate future customer or business needs.
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Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the success or failure of the changes implemented.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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Summary of Total Quality Senior Specialist skills and competencies
There are 0 hard skills for Total Quality Senior Specialist.
13 general skills for Total Quality Senior Specialist, Data Analytics, Process Analysis, Statistical Process Control, etc.
10 soft skills for Total Quality Senior Specialist, Gathering Information, Business Process Improvement, Attention to Detail, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Senior Specialist, he or she needs to be skilled in Gathering Information, be skilled in Business Process Improvement, and be skilled in Attention to Detail.