Skills & Competencies for Leasing Consultant, Sr.

Leasing Consultant, Sr. job profile

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JOB SUMMARY for Leasing Consultant, Sr.

Facilitates the rental of apartment units to ensure maximum occupancy at all times and high renewal rates.

JOB RESPONSIBILITIES for Leasing Consultant, Sr.

Coordinates move-ins and move-outs, lease negotiations and renewals, and apartment showings. Ensures paperwork of current and prospective tenants is completed accurately.

Leasing Consultant, Sr. SALARY RANGE

BASE 50%
$41,478
TOTAL 50%
$48,945
Job Level
A03
Job Code
SM15000303
Education/Degree
Associate's Degree
Reports To
Manager

Leasing Consultant, Sr. Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Leasing Consultant, Sr. skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Leasing Consultant, Sr.

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -3
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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2 Job Family Competencies – Building Maintenance
Proficiency Level -2
Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Describes the importance of building maintenance in ensuring the safety and comfort of occupants.
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Level 2 Behaviors
(Light Experience)
Enters building system information in the maintenance record system to ensure accurate reports.
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Level 3 Behaviors
(Moderate Experience)
Implements the preventative maintenance program to identify the cause of errors or defects.
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Level 4 Behaviors
(Extensive Experience)
Creates and completes a building checklist to be utilized for routine maintenance schedules.
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Level 5 Behaviors
(Mastery)
Establishes emergency procedures and safety programs to ensure building safety.
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3 Leasing Consultant, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Leasing Consultant, Sr.
Proficiency Level - 4
5 Competency for - Leasing Consultant, Sr.
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Leasing Consultant, Sr.

1 Core Competencies – Customer Focus
Proficiency Level -3
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Explains the importance of showing clients that their perspectives are valued.
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Level 2 Behaviors
(Light Experience)
Reviews client constructive feedback about issues and problems encountered.
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Level 3 Behaviors
(Moderate Experience)
Provides recommendations on complex client problems and novel initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates activities that sustain productive customer relationships.
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Level 5 Behaviors
(Mastery)
Develops and improves products and services to meet customer needs.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Leasing Consultant, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Leasing Consultant, Sr.
Proficiency Level - 4
5 Competency for - Leasing Consultant, Sr.
Proficiency Level - 5

Summary of Leasing Consultant, Sr. skills and competencies

There are 0 hard skills for Leasing Consultant, Sr..
10 general skills for Leasing Consultant, Sr., Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Sr., Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, Sr., he or she needs to be skilled in Customer Focus, be skilled in Attention to Detail, and be skilled in Time Management.

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