6 hard skills or competencies (industry competencies) for Cashier I
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Lists the tools and technologies employed when facilitating and managing retail processes and procedures.
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Level 2 Behaviors
(Light Experience)
Supports in recognizing and notifying management of inadequate timeframes or available retail staff.
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Level 3 Behaviors
(Moderate Experience)
Researches tools and technologies used to automate monitoring and optimizing inventory levels.
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Level 4 Behaviors
(Extensive Experience)
Oversees task delegation when assigning responsibilities to appropriate retail departments and staff.
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Level 5 Behaviors
(Mastery)
Stays current on market trends and champions innovations that enhance the efficiency and productivity of operations.
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2 general skills or competencies (Job family competencies) for Cashier I
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Indicates the key types of job roles involved in receipt management in a business setting.
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Level 2 Behaviors
(Light Experience)
Helps in recording revenues through documenting and filing sales receipts.
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Level 3 Behaviors
(Moderate Experience)
Prepares advanced financial reports based on the analysis of receipt data.
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Level 4 Behaviors
(Extensive Experience)
Provides expert advice on tax compliance issues related to receipt management.
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Level 5 Behaviors
(Mastery)
Promotes the adoption of innovative technologies for receipt management.
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Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Lists the essential functions and features of the point-of-sale system.
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Level 2 Behaviors
(Light Experience)
Uses point-of-sale technology to collect supporting documents.
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Level 3 Behaviors
(Moderate Experience)
Works with other department members to provide software support for store-level point-of-sale software.
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Level 4 Behaviors
(Extensive Experience)
Oversees the post-sale processing of new business from the point of sale through the installation.
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Level 5 Behaviors
(Mastery)
Promotes a point-of-sale system throughout our organization to improve sales operations.
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7 soft skills or competencies (core competencies) for Cashier I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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Summary of Cashier I skills and competencies
There are 6 hard skills for Cashier I, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier I, Receipts Management, Point of Sale.
7 soft skills for Cashier I, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.