6 hard skills or competencies (industry competencies) for Cashier II
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Identifies and explains the characteristics and key features of various retail business models.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Explains why inventory management is crucial when ensuring sufficient retail resources.
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Level 2 Behaviors
(Light Experience)
Gathers customer feedback to help improve service quality, delivery services, refunds, store layout, and atmosphere.
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Level 3 Behaviors
(Moderate Experience)
Helps prepare and implement budgets and operating processes to ensure efficiency and profitability.
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Level 4 Behaviors
(Extensive Experience)
Facilitates facility improvement initiatives to ensure a safe, attractive, and efficient customer experience.
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Level 5 Behaviors
(Mastery)
Develops guidelines and materials for training staff on retail techniques and processes.
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2 general skills or competencies (Job family competencies) for Cashier II
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Explains the concept of expense receipts and their impact on business finances.
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Level 2 Behaviors
(Light Experience)
Contributes to the daily recording of business transactions following double-entry bookkeeping.
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Level 3 Behaviors
(Moderate Experience)
Guides junior staff in understanding and applying receipt management practices.
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Level 4 Behaviors
(Extensive Experience)
Leads the troubleshooting of complex problems related to receipt filing and categorization.
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Level 5 Behaviors
(Mastery)
Influences policies and regulations related to receipt management and tax compliance.
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Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Documents all procedures and policies of point-of-sale.
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Level 2 Behaviors
(Light Experience)
Compiles dealer point-of-sales reports as necessary.
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Level 3 Behaviors
(Moderate Experience)
Performs daily reconciliation processes for all point-of-sale items.
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Level 4 Behaviors
(Extensive Experience)
Enhances sales opportunities to use relevant point of sale systems and materials.
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Level 5 Behaviors
(Mastery)
Develops the test plans to maintain the functionality and interoperability of Point-of-Sale systems.
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7 soft skills or competencies (core competencies) for Cashier II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Cashier II skills and competencies
There are 6 hard skills for Cashier II, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier II, Receipts Management, Point of Sale.
7 soft skills for Cashier II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.