5 hard skills or competencies (industry competencies) for Commercial Tire Store Manager Assistant
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Follows the established merchandising guidelines when organizing product displays and storage.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular retail audits to optimize operations, improve performance, and uphold standards.
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Level 4 Behaviors
(Extensive Experience)
Guides and mentors the staff in visual merchandising best practices to maintain consistent and high-quality displays.
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Level 5 Behaviors
(Mastery)
Develops and implements new retail business models to enhance the customer experience and foster brand loyalty.
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Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the techniques and methods used to ensure a smooth and efficient retail operation.
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Level 2 Behaviors
(Light Experience)
Collects data on product organization, signage, displays, and aesthetics to help evaluate customer experience.
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Level 3 Behaviors
(Moderate Experience)
Assesses future retail strategies and initiatives to confirm the necessary resources for achieving success.
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Level 4 Behaviors
(Extensive Experience)
Evaluates store layouts to identify ways of enhancing the physical arrangement of products.
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Level 5 Behaviors
(Mastery)
Champions a seamless customer experience across multiple channels covering different customer touchpoints.
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3 general skills or competencies (Job family competencies) for Commercial Tire Store Manager Assistant
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Describes an effective customer lifecycle used in the retention of customer base.
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Level 2 Behaviors
(Light Experience)
Documents the value drivers and key metrics in customer retention.
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Level 3 Behaviors
(Moderate Experience)
Checks formulas used in calculating customer retention rates to ensure accuracy of data.
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Level 4 Behaviors
(Extensive Experience)
Enhances creative assets to boost customer retention within existing and new partnerships.
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Level 5 Behaviors
(Mastery)
Builds strategic plans to highlight and address concerns of customer retention.
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Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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11 soft skills or competencies (core competencies) for Commercial Tire Store Manager Assistant
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Contrasts KPI with other performance management tools, such as Balanced Score Card (BSC) and Objectives and Key Results (OKR).
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Level 2 Behaviors
(Light Experience)
Follows up on regular action items related to KPI implementation.
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Level 3 Behaviors
(Moderate Experience)
Consolidates internal and external information to define and select applicable KPI.
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Level 4 Behaviors
(Extensive Experience)
Designs and develops KPI metrics and dashboards for various functions and purposes.
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Level 5 Behaviors
(Mastery)
Conducts lectures on KPI best practices at industry conferences.
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Summary of Commercial Tire Store Manager Assistant skills and competencies
There are 5 hard skills for Commercial Tire Store Manager Assistant, Retail Industry, Retail Operations, Membership Program, etc.
3 general skills for Commercial Tire Store Manager Assistant, Customer Retention, Customer Satisfaction, Promotion.
11 soft skills for Commercial Tire Store Manager Assistant, Scheduling, Key Performance Indicators (KPI), Financial Acumen, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Store Manager Assistant, he or she needs to be proficient in Scheduling, be proficient in Key Performance Indicators (KPI), and be proficient in Financial Acumen.