Skills & Competencies for Deli Counter Clerk

Deli Counter Clerk job profile

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JOB SUMMARY for Deli Counter Clerk

Responds and attends to customer requests in the deli department within a grocery store.

JOB RESPONSIBILITIES for Deli Counter Clerk

Responsible for various duties including preparing deli food items, weighing and wrapping deli products, and placing food items in display cases. Has knowledge of proper food handling procedures and government regulations regarding food codes.

Deli Counter Clerk SALARY RANGE

BASE 50%
$34,553
TOTAL 50%
$35,238
Job Level
A01
Job Code
SM15000379
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Deli Counter Clerk Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Deli Counter Clerk skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 hard skills or competencies (industry competencies) for Deli Counter Clerk

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -1
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Explains the breadth and scope of FDA codes when ensuring the safety of food supply chains.
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Level 2 Behaviors
(Light Experience)
Reports customer complaints to management to help in food quality or safety investigations.
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Level 3 Behaviors
(Moderate Experience)
Implements food safety policies and management systems to help our organization adhere to FDA food codes.
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Level 4 Behaviors
(Extensive Experience)
Recommends food preparation processes and menu items to ensure adherence to food safety regulations.
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Level 5 Behaviors
(Mastery)
Leads the formulation of procedures for managing food safety incidents or outbreaks of food-borne illnesses.
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2 Industry Competency – Food Handling and Storage
Proficiency Level -2
Skill definition-Properly handling, storing, and maintaining food products in a safe and hygienic manner to prevent contamination, spoilage, and foodborne illnesses.
Level 1 Behaviors
(General Familiarity)
Explains the four categories of food safety hazards: biological, chemical, physical, and allergens.
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Level 2 Behaviors
(Light Experience)
Maintains separation between raw and cooked foods, preventing unnecessary direct contact with ready-to-eat food.
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Level 3 Behaviors
(Moderate Experience)
Prepares internal audit reports that address the specific scope requirements of food safety storage.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the existing product specifications for prepared and sold food items.
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Level 5 Behaviors
(Mastery)
Shares expertise regarding food safety control methods, traceability requirements, and recall procedures.
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3 Deli Counter Clerk - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Clerk
Proficiency Level - 4
5 Competency for - Deli Counter Clerk
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Deli Counter Clerk

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer interaction in boosting the emotional bond between consumers and retail outlets.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of in-store experiences to increase depth of customer engagement.
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Level 3 Behaviors
(Moderate Experience)
Produces and shares brand content online or offline to gain and maintain customer attention.
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Level 4 Behaviors
(Extensive Experience)
Monitors competitors and industry trends to adopt emerging customer engagement strategies.
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Level 5 Behaviors
(Mastery)
Establishes and leads customer loyalty programs to maximize customer retention and repeat business.
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -1
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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3 Deli Counter Clerk - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Clerk
Proficiency Level - 4
5 Competency for - Deli Counter Clerk
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Deli Counter Clerk

1 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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3 Deli Counter Clerk - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Deli Counter Clerk
Proficiency Level - 4
5 Competency for - Deli Counter Clerk
Proficiency Level - 5

Summary of Deli Counter Clerk skills and competencies

There are 10 hard skills for Deli Counter Clerk, FDA Food Code Compliance, Food Handling and Storage, Cross Merchandising, etc.
4 general skills for Deli Counter Clerk, Customer Engagement, Safety Policies and Procedures, Promotion, etc.
8 soft skills for Deli Counter Clerk, Products And Services, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Deli Counter Clerk, he or she needs to be proficient in Products And Services, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.

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