9 hard skills or competencies (industry competencies) for Grocery Store Manager
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and systems for processing transactions and managing retail inventory levels.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of standard procedures and store protocols to ensure smooth retail operations.
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Level 3 Behaviors
(Moderate Experience)
Works closely with merchandising teams to create visually appealing displays and maximize product visibility.
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Level 4 Behaviors
(Extensive Experience)
Supervises the team in conducting market analysis and competitor research to gain a competitive advantage.
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Level 5 Behaviors
(Mastery)
Promotes the use of e-commerce platforms and retail channels to drive online sales and customer engagement.
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Skill definition-Strategically planning, executing, and managing product merchandising, pricing, and promotions to increase customer engagement and maximize revenue.
Level 1 Behaviors
(General Familiarity)
Lists the factors to consider for determining and setting appropriate pricing for merchandise.
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Level 2 Behaviors
(Light Experience)
Supports the planning and execution of promotional campaigns to drive customer engagement and sales.
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Level 3 Behaviors
(Moderate Experience)
Works closely with the marketing and other retail teams to develop promotional campaigns for various product lines.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development and implementation of store layouts to ensure product visibility and increase sales.
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Level 5 Behaviors
(Mastery)
Recommends advanced retail layout and design systems to maximize merchandising results across sales locations.
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3 general skills or competencies (Job family competencies) for Grocery Store Manager
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
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Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
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Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
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Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
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Skill definition-Meeting or exceeding the company’s sales targets for sales functions.
Level 1 Behaviors
(General Familiarity)
Lists all the technologies, techniques, and tools for the sales management process.
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Level 2 Behaviors
(Light Experience)
Supports the management and resolution of sales operations issues.
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Level 3 Behaviors
(Moderate Experience)
Prepares customized sales performance summaries to support the management in developing a sales plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall execution of strategic plans.
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Level 5 Behaviors
(Mastery)
Establishes sales methodologies for end-to-end sales process management.
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12 soft skills or competencies (core competencies) for Grocery Store Manager
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
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Level 2 Behaviors
(Light Experience)
Researches market trends and needs to help provide market insights for financial decision-making processes.
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Level 3 Behaviors
(Moderate Experience)
Utilizes cost-benefit thinking to set priorities and identify cost-effective approaches.
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Level 4 Behaviors
(Extensive Experience)
Pursues various ways to optimize tax strategies to minimize taxes.
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Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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Summary of Grocery Store Manager skills and competencies
There are 9 hard skills for Grocery Store Manager, Retail Industry, Merchandising, Merchandise Quality and Compliance, etc.
3 general skills for Grocery Store Manager, Promotion, Sales Management, Inventory Management.
12 soft skills for Grocery Store Manager, Financial Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Grocery Store Manager, he or she needs to be skilled in Financial Acumen, be proficient in Budgeting, and be skilled in Planning and Organizing.