5 hard skills or competencies (industry competencies) for Merchandising Senior Director
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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Skill definition-Developing and implementing retail strategies, to support the strategic decisions and actions that effectively enhance the sales and growth of an organization.
Level 1 Behaviors
(General Familiarity)
Explains how managing retail strategy correctly can improve brand awareness and increase sales.
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Level 2 Behaviors
(Light Experience)
Documents insights of retail campaigns for strategists to manage and analyze.
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Level 3 Behaviors
(Moderate Experience)
Communicates the retail and promotional strategies to store staff to promote the correct visual merchandising.
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Level 4 Behaviors
(Extensive Experience)
Leverages online platforms to manage and improve our retail operations and optimize our online presence.
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Level 5 Behaviors
(Mastery)
Builds scalable and manageable retail strategies and platforms to compete with online giants.
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5 general skills or competencies (Job family competencies) for Merchandising Senior Director
Skill definition-Researching, planning, implementing, and evaluating digital marketing activities to reach target audiences and achieve business goals.
Level 1 Behaviors
(General Familiarity)
Identifies market segmentation techniques, such as demographic and psychographic segmentation.
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Level 2 Behaviors
(Light Experience)
Develops compelling and engaging content for various distribution channels.
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Level 3 Behaviors
(Moderate Experience)
Communicates the digital marketing plan, including roles, responsibilities and expectations, to relevant personnel.
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Level 4 Behaviors
(Extensive Experience)
Closely monitors and assesses customer traffic and conversion rates.
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Level 5 Behaviors
(Mastery)
Defines and sets clear and measurable goals for the digital marketing strategy.
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Skill definition-Designing, executing, and optimizing systems, tools, and processes to ensure the smooth and efficient operations of marketing activities.
Level 1 Behaviors
(General Familiarity)
Discusses different types of marketing operations within an organization.
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Level 2 Behaviors
(Light Experience)
Compiles questionnaires, polls, surveys, and other data collection resources.
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Level 3 Behaviors
(Moderate Experience)
Manages analytics dashboards to measure the performance of our marketing channels.
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Level 4 Behaviors
(Extensive Experience)
Formulates innovative solutions to address needs across key marketing operations initiatives.
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Level 5 Behaviors
(Mastery)
Creates marketing plans to ensure campaigns meet standard processes and quality standards.
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12 soft skills or competencies (core competencies) for Merchandising Senior Director
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles BPM-based data about our organization for quantitative information.
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Level 3 Behaviors
(Moderate Experience)
Describes operational changes that will lead to improved business performance.
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Level 4 Behaviors
(Extensive Experience)
Leads management intervention to improve business functioning after data, mission, and goals review.
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Level 5 Behaviors
(Mastery)
Drives the optimization of performance reporting structures and repeatable processes.
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Summary of Merchandising Senior Director skills and competencies
There are 5 hard skills for Merchandising Senior Director, Retail Industry, Retail Strategy Management, Merchandising, etc.
5 general skills for Merchandising Senior Director, Digital Marketing Strategy, Marketing Operations, Promotion, etc.
12 soft skills for Merchandising Senior Director, Business Acumen, Business Performance Management, Budgeting, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Merchandising Senior Director, he or she needs to be skilled in Business Acumen, be skilled in Business Performance Management, and be skilled in Budgeting.