Skills & Competencies for Retail Stock Clerk

Retail Stock Clerk job profile

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JOB SUMMARY for Retail Stock Clerk

Stocks, organizes, and takes inventory of merchandise and returns.

JOB RESPONSIBILITIES for Retail Stock Clerk

Maintains and replenishes neat and orderly displays of merchandise. Displays advertising and pricing signs as needed. Processes shipments using scanning and inventory tracking system.

Retail Stock Clerk SALARY RANGE

BASE 50%
$30,292
TOTAL 50%
$30,476
Job Level
A01
Job Code
SM15000040
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Retail Stock Clerk Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Stock Clerk skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Retail Stock Clerk

1 Industry Competency – Cross Merchandising
Proficiency Level -1
Skill definition-Utilizing visual merchandising techniques to place and display complementary products next to each other to enhance shopping experience and sales.
Level 1 Behaviors
(General Familiarity)
Cites the common tools and techniques to create visually appealing displays.
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Level 2 Behaviors
(Light Experience)
Adheres to company policies in stocking sales floor shelves and displaying different brands.
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Level 3 Behaviors
(Moderate Experience)
Displays large signage and banners to encourage customers in exploring cross merchandising product pairings.
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Level 4 Behaviors
(Extensive Experience)
Evaluates product sales performance to determine cross merchandising opportunities in boosting sales.
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Level 5 Behaviors
(Mastery)
Champions the use of virtual reality to develop interactive displays showcasing cross merchandised products.
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2 Industry Competency – Bagging and Wrapping
Proficiency Level -2
Skill definition-Ability to effectively and efficiently package items, products, or purchases into bags while considering factors such as item type, size, fragility, and customer preferences.
Level 1 Behaviors
(General Familiarity)
Describes the purpose of proper bagging or wrapping procedures in retail and service operations.
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Level 2 Behaviors
(Light Experience)
Conducts labeling and storage practices to maintain the quality of bagged or wrapped products.
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Level 3 Behaviors
(Moderate Experience)
Applies basic knowledge of wrapping materials and methods to ensure items are securely wrapped and ready for customer transport.
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Level 4 Behaviors
(Extensive Experience)
Monitors the wrapping line to troubleshoot any issues that may arise and maintain a smooth operation.
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Level 5 Behaviors
(Mastery)
Develops and implements innovative bagging and wrapping techniques that enhance speed, accuracy, and aesthetic appeal.
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3 Retail Stock Clerk - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Stock Clerk
Proficiency Level - 4
5 Competency for - Retail Stock Clerk
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Retail Stock Clerk

1 Job Family Competencies – Computer Literacy
Proficiency Level -2
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains how to install and uninstall operating systems and office suites.
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Level 2 Behaviors
(Light Experience)
Deals with saving, locating, and retrieving files in various computer directories.
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Level 3 Behaviors
(Moderate Experience)
Maintains the important complex office-based programs.
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Level 4 Behaviors
(Extensive Experience)
Evaluates software products' compliance with industry standards to ensure the absence of any issues.
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Level 5 Behaviors
(Mastery)
Designs the appearance, navigation, and content organization of a website.
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2 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Describes the importance of accurate data entry to maintain a productive recordkeeping system.
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Level 2 Behaviors
(Light Experience)
Collects data by sorting information to prepare a source for computer entry.
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Level 3 Behaviors
(Moderate Experience)
Performs complicated data entry functions for deficiencies and checks images.
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Level 4 Behaviors
(Extensive Experience)
Drives a zero error rate in data entry by enabling data profiling to reduce data redundancy.
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Level 5 Behaviors
(Mastery)
Designs data quality verification process to consistently meet timelines of data entry operations.
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3 Retail Stock Clerk - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Stock Clerk
Proficiency Level - 4
5 Competency for - Retail Stock Clerk
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Retail Stock Clerk

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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2 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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3 Retail Stock Clerk - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Stock Clerk
Proficiency Level - 4
5 Competency for - Retail Stock Clerk
Proficiency Level - 5

Summary of Retail Stock Clerk skills and competencies

There are 7 hard skills for Retail Stock Clerk, Cross Merchandising, Bagging and Wrapping, Retail Customer Interaction, etc.
5 general skills for Retail Stock Clerk, Computer Literacy, Data Entry, Returns Processing, etc.
10 soft skills for Retail Stock Clerk, Scheduling, Products And Services, Standard Operating Procedures (SOP), etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Stock Clerk, he or she needs to be proficient in Scheduling, be proficient in Products And Services, and be proficient in Standard Operating Procedures (SOP).

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