5 hard skills or competencies (industry competencies) for Retail Third Keyholder
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Follows the established merchandising guidelines when organizing product displays and storage.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular retail audits to optimize operations, improve performance, and uphold standards.
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Level 4 Behaviors
(Extensive Experience)
Guides and mentors the staff in visual merchandising best practices to maintain consistent and high-quality displays.
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Level 5 Behaviors
(Mastery)
Develops and implements new retail business models to enhance the customer experience and foster brand loyalty.
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Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Identifies and locates sources of information to update knowledge about the product and service range.
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Level 2 Behaviors
(Light Experience)
Offers clear and succinct descriptions of products or services, to foster an informed customer experience.
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Level 3 Behaviors
(Moderate Experience)
Proactively shares information with team members and contributes constructively to maintain the quality of service.
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Level 4 Behaviors
(Extensive Experience)
Educates and demonstrates appropriate steps for handling customer complaints and escalating procedures.
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Level 5 Behaviors
(Mastery)
Develops and implements policies and procedures to facilitate smooth processing of returns and refunds.
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3 general skills or competencies (Job family competencies) for Retail Third Keyholder
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Explains the factors and challenges that affect customer behavior and purchasing pattern.
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Level 2 Behaviors
(Light Experience)
Follows data governance policies to ensure data integrity and security for customer behavior analytics.
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Level 3 Behaviors
(Moderate Experience)
Provides insights and recommendations to improve customer acquisition based on analytics results.
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Level 4 Behaviors
(Extensive Experience)
Integrates new data sources, analytical models, or tools to enhance the effectiveness of the analytics process.
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Level 5 Behaviors
(Mastery)
Designs innovative storytelling techniques and visualizations to convey impact of customer behavior analytics.
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Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Explains the principles of promotion and its importance to the marketing efforts.
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Level 2 Behaviors
(Light Experience)
Logs schedules for promotions in target accounts.
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Level 3 Behaviors
(Moderate Experience)
Helps senior management in developing promotional plans based on the product or service features.
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Level 4 Behaviors
(Extensive Experience)
Leads the execution of promotional initiatives in accordance with the key metrics.
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Level 5 Behaviors
(Mastery)
Develops effective and innovative strategies for project promotion.
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7 soft skills or competencies (core competencies) for Retail Third Keyholder
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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Skill definition-Adapting, responding to, and dealing with the changing environment and new situations.
Level 1 Behaviors
(General Familiarity)
Describes the importance of flexibility in completing tasks.
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Level 2 Behaviors
(Light Experience)
Identifies and considers alternative approaches based on the needs of situations or problems.
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Level 3 Behaviors
(Moderate Experience)
Deals with unexpected challenges quickly, calmly, and efficiently.
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Level 4 Behaviors
(Extensive Experience)
Helps others adapt to changing environments and accept new situations.
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Level 5 Behaviors
(Mastery)
Establishes strategic action plans adapting to the evolving procedures, technology, and policies.
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Summary of Retail Third Keyholder skills and competencies
There are 5 hard skills for Retail Third Keyholder, Retail Industry, Retail Customer Interaction, Product Demonstration, etc.
3 general skills for Retail Third Keyholder, Customer Behavior Analytics, Promotion, Inventory Control.
7 soft skills for Retail Third Keyholder, Self-Motivation, Flexibility, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Third Keyholder, he or she needs to be proficient in Self-Motivation, be proficient in Flexibility, and be proficient in Initiative.