Skills & Competencies for Inside Sales Supervisor
Inside Sales Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Inside Sales Supervisor
Oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls.
JOB RESPONSIBILITIES for Inside Sales Supervisor
Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills.
Inside Sales Supervisor SALARY RANGE
BASE 50%
$76,086
TOTAL 50%
$85,672
Job Level
M00
Job Code
SM15000208
Education/Degree
Associate's Degree
Reports To
Manager
Inside Sales Supervisor Skills and Competencies List
8 general skills or competencies (Job family competencies) for Inside Sales Supervisor
1
Job Family Competencies –
Customer Acquisition
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Documents the best practices used in customer acquisition strategies.
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Level 2 Behaviors
(Light Experience)
Tracks market needs, industry trends, and competitive dynamics in customer acquisition.
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Level 3 Behaviors
(Moderate Experience)
Performs customer analyses to make acquisition offers and maximize customer acquisition volume.
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Level 4 Behaviors
(Extensive Experience)
Oversees customer acquisition funnel to improve the effectiveness of attracting customers.
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Level 5 Behaviors
(Mastery)
Develops value-based customer segmentation models to ensure the acquisition of new customers.
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2
Job Family Competencies –
Business Development
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of tools used in business development.
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Level 2 Behaviors
(Light Experience)
Identifies business development opportunities through scoping customer and external industry engagements.
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Level 3 Behaviors
(Moderate Experience)
Supervises a team of intermediate sales business development professionals to focus on creating solutions.
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Level 4 Behaviors
(Extensive Experience)
Monitors the overall performance to evaluate the effectiveness of business development strategies.
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Level 5 Behaviors
(Mastery)
Develops solutions for business development programs to achieve optimum results.
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3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Inside Sales Supervisor
1
Core Competencies –
Planning and Organizing
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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2
Core Competencies –
Coaching Others
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in coaching others.
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Level 2 Behaviors
(Light Experience)
Observes colleagues in action and offers feedback when asked.
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Level 3 Behaviors
(Moderate Experience)
Gives advice and guidance to employees to help them develop their skills and excel in their careers.
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Level 4 Behaviors
(Extensive Experience)
Provides others with the resources they need to succeed in their roles.
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Level 5 Behaviors
(Mastery)
Monitors marketplace for effective coaching strategies and techniques.
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3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
Summary of Inside Sales Supervisor skills and competencies
There are 0 hard skills for Inside Sales Supervisor.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
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