10 general skills or competencies (Job family competencies) for Sales Representative II
Skill definition-Attracting and converting new customers for our business.
Level 1 Behaviors
(General Familiarity)
Cites examples of key performance metrics related to customer acquisition.
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Level 2 Behaviors
(Light Experience)
Applies effective methodologies to support customer acquisition goals.
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Level 3 Behaviors
(Moderate Experience)
Defines target customer segments to tailor techniques in reaching new customers.
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Level 4 Behaviors
(Extensive Experience)
Creates and enhances innovative methodologies to attain key customer acquisition goals.
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Level 5 Behaviors
(Mastery)
Builds customer loyalty programs to target high-potential opportunities for customer acquisitions.
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Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Describes the entire process of doing cold calling.
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Level 2 Behaviors
(Light Experience)
Assists in cold-calling campaigns to actively prospect the market.
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Level 3 Behaviors
(Moderate Experience)
Coaches sales development representatives with cold calling templates and techniques.
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Level 4 Behaviors
(Extensive Experience)
Develops overall standard cold calling examples and templates for various situations.
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Level 5 Behaviors
(Mastery)
Champions the adoption of the latest and advanced automation techniques in cold calling.
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11 soft skills or competencies (core competencies) for Sales Representative II
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Follows an updated calendar to list and complete tasks and assignments according to priority level.
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Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
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Summary of Sales Representative II skills and competencies
There are 0 hard skills for Sales Representative II.
10 general skills for Sales Representative II, Customer Acquisition, Cold Calling, Field Sales, etc.
11 soft skills for Sales Representative II, Self-Motivation, Time Management, Initiative, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Representative II, he or she needs to be skilled in Self-Motivation, be skilled in Time Management, and be skilled in Initiative.