Skills & Competencies for Applications Support Technician I

Applications Support Technician I job profile

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JOB SUMMARY for Applications Support Technician I

Provides technical support to the team responsible for a subset of business systems applications.

JOB RESPONSIBILITIES for Applications Support Technician I

Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Assists in the formulation of procedures and best practices for users of applications.

Applications Support Technician I SALARY RANGE

BASE 50%
$58,811
TOTAL 50%
$59,584
Job Level
A01
Job Code
IT10000362
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Applications Support Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Applications Support Technician I

1 Industry Competency – Software Engineering
Proficiency Level -1
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Defines the concepts, components, and methodologies used in software engineering.
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Level 2 Behaviors
(Light Experience)
Follows established guidelines and standards when carrying out basic software maintenance tasks.
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Level 3 Behaviors
(Moderate Experience)
Operates complex quality assurance tools to test and evaluate software products before deployment.
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Level 4 Behaviors
(Extensive Experience)
Directs the implementation of testing procedures to improve the usability of software products.
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Level 5 Behaviors
(Mastery)
Designs and builds news software engineering tools to drive efficiency in operations.
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2 Industry Competency – Application Development
Proficiency Level -1
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the established processes used to develop and maintain codebases.
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Level 2 Behaviors
(Light Experience)
Complies with established guidelines when writing, testing, and debugging codes.
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Level 3 Behaviors
(Moderate Experience)
Delegates coding, testing, debugging, and analytics tasks to ensure the timely development of applications.
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Level 4 Behaviors
(Extensive Experience)
Defines and outlines our organization's current application software strategies to relevant departments.
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Level 5 Behaviors
(Mastery)
Establishes standards and procedures when designing, building, testing, and updating applications.
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3 Applications Support Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician I
Proficiency Level - 4
5 Competency for - Applications Support Technician I
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Applications Support Technician I

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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2 Job Family Competencies – Structured Query Language (SQL)
Proficiency Level -1
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Describes SQL fundamentals and methods for various databases.
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Level 2 Behaviors
(Light Experience)
Collects data from SQL databases to support the development and modification of SQL queries.
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Level 3 Behaviors
(Moderate Experience)
Implements system design recommendations in alignment with Microsoft SQL Server best practices.
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Level 4 Behaviors
(Extensive Experience)
Leverages SQL in developing data pipelines to integrate data for analytic reporting.
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Level 5 Behaviors
(Mastery)
Creates solutions using SQL databases to improve the performance of underlying SQL queries.
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3 Applications Support Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician I
Proficiency Level - 4
5 Competency for - Applications Support Technician I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Applications Support Technician I

1 Core Competencies – Innovation
Proficiency Level -1
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Applications Support Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician I
Proficiency Level - 4
5 Competency for - Applications Support Technician I
Proficiency Level - 5

Summary of Applications Support Technician I skills and competencies

There are 5 hard skills for Applications Support Technician I, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician I, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician I, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician I, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.

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