Skills & Competencies for Applications Support Technician I

Applications Support Technician I job profile

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JOB SUMMARY for Applications Support Technician I

Provides technical support to the team responsible for a subset of business systems applications.

JOB RESPONSIBILITIES for Applications Support Technician I

Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Assists in the formulation of procedures and best practices for users of applications.

Applications Support Technician I SALARY RANGE

BASE 50%
$58,811
TOTAL 50%
$59,584
Job Level
A01
Job Code
IT10000362
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Applications Support Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Applications Support Technician I

1 Industry Competency – Software Engineering
Proficiency Level -1
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using suitable programming languages and platforms in software engineering.
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Level 2 Behaviors
(Light Experience)
Prepares engineering documentation to ensure software adheres to user expectations.
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Level 3 Behaviors
(Moderate Experience)
Utilizes version control systems (VCS) to track and manage changes in software codes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and modifies existing development processes to optimize software production and reduce errors.
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Level 5 Behaviors
(Mastery)
Develops optimization strategies to improve software product quality and usability.
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2 Industry Competency – Application Development
Proficiency Level -1
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Explains the benefits of employing a suitable methodology in an application development project.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles reports regarding the progress of application development for management.
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Level 3 Behaviors
(Moderate Experience)
Handles the design and development of complex programming codes and applications.
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Level 4 Behaviors
(Extensive Experience)
Monitors the application's alignment with the identified requirements, specifications, and scope.
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Level 5 Behaviors
(Mastery)
Forecasts future application requirements and process improvements to maintain software competitiveness.
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3 Applications Support Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician I
Proficiency Level - 4
5 Competency for - Applications Support Technician I
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Applications Support Technician I

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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2 Job Family Competencies – Structured Query Language (SQL)
Proficiency Level -1
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Explains the differences between various SQL Server versions.
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Level 2 Behaviors
(Light Experience)
Compiles company data stored within SQL databases to provide contract-specific details to internal teams.
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Level 3 Behaviors
(Moderate Experience)
Maintains database extract transform load processes using SQL server integration services.
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Level 4 Behaviors
(Extensive Experience)
Leverages SQL in developing data pipelines to integrate data for analytic reporting.
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Level 5 Behaviors
(Mastery)
Develops improved data migration processes using SQL Server Integration Services.
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3 Applications Support Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician I
Proficiency Level - 4
5 Competency for - Applications Support Technician I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Applications Support Technician I

1 Core Competencies – Innovation
Proficiency Level -1
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 Applications Support Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician I
Proficiency Level - 4
5 Competency for - Applications Support Technician I
Proficiency Level - 5

Summary of Applications Support Technician I skills and competencies

There are 5 hard skills for Applications Support Technician I, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician I, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician I, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician I, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.

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