5 hard skills or competencies (industry competencies) for Applications Support Technician I
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Describes the application of engineering principles and methods in software architecture design.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles user requirements to support software design and development processes.
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Level 3 Behaviors
(Moderate Experience)
Performs system analyses to assess the functionality and interoperability of software products.
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Level 4 Behaviors
(Extensive Experience)
Establishes performance metrics to track the effectiveness of software engineering processes and procedures.
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Level 5 Behaviors
(Mastery)
Designs and executes innovative strategies to streamline software engineering processes.
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Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Describes the tasks involved at each stage of the software development life cycle.
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Level 2 Behaviors
(Light Experience)
Complies with established guidelines when writing, testing, and debugging codes.
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Level 3 Behaviors
(Moderate Experience)
Facilitates feasibility studies to identify required updates and improvements in application software.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and tracks the performance of upgraded or newly installed application software.
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Level 5 Behaviors
(Mastery)
Establishes standards and procedures when designing, building, testing, and updating applications.
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2 general skills or competencies (Job family competencies) for Applications Support Technician I
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Explains the differences between various SQL Server versions.
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Level 2 Behaviors
(Light Experience)
Compiles company data stored within SQL databases to provide contract-specific details to internal teams.
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Level 3 Behaviors
(Moderate Experience)
Maintains database extract transform load processes using SQL server integration services.
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Level 4 Behaviors
(Extensive Experience)
Leverages SQL in developing data pipelines to integrate data for analytic reporting.
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Level 5 Behaviors
(Mastery)
Develops improved data migration processes using SQL Server Integration Services.
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6 soft skills or competencies (core competencies) for Applications Support Technician I
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Applications Support Technician I skills and competencies
There are 5 hard skills for Applications Support Technician I, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician I, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician I, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician I, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.