Skills & Competencies for Applications Support Technician II

Applications Support Technician II job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Applications Support Technician II

Provides technical support to the team responsible for a subset of business systems applications.

JOB RESPONSIBILITIES for Applications Support Technician II

Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.

Applications Support Technician II SALARY RANGE

BASE 50%
$81,884
TOTAL 50%
$83,469
Job Level
A02
Job Code
IT10000363
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Applications Support Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

5 hard skills or competencies (industry competencies) for Applications Support Technician II

1 Industry Competency – Software Engineering
Proficiency Level -1
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
See 4 More Skill Behaviors
2 Industry Competency – Application Development
Proficiency Level -1
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the differences between commonly used application development methodologies.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the troubleshooting of basic application software issues.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Administers validation and verification testing to inspect new applications' functionality before deployment.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Decides which application development methodology best suits the project's goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Advocates the adoption of the latest tools, programming techniques, and equipment to improve application development.
See 4 More Skill Behaviors
3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Applications Support Technician II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
See 4 More Skill Behaviors
2 Job Family Competencies – Structured Query Language (SQL)
Proficiency Level -2
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Cites the importance of using execution plans for SQL troubleshooting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in creating SQL queries to research issues and provide ad hoc reporting.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Demonstrates technical proficiency in using SQL scripting to build data visualizations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs and trains members on SQL Services to ensure reliable database connection.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Constructs high-performing SQLs to drive an improved and efficient data transformation.
See 4 More Skill Behaviors
3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Applications Support Technician II

1 Core Competencies – Innovation
Proficiency Level -2
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
See 4 More Skill Behaviors
3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

Summary of Applications Support Technician II skills and competencies

There are 5 hard skills for Applications Support Technician II, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician II, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician II, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician II, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.