Provides technical support to the team responsible for a subset of business systems applications.
Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician II skill and competencie below to view definitions.
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Describes the application of engineering principles and methods in software architecture design.
Level 2 Behaviors
(Light Experience)
Gathers and compiles user requirements to support software design and development processes.
Level 3 Behaviors
(Moderate Experience)
Performs system analyses to assess the functionality and interoperability of software products.
Level 4 Behaviors
(Extensive Experience)
Establishes performance metrics to track the effectiveness of software engineering processes and procedures.
Level 5 Behaviors
(Mastery)
Designs and executes innovative strategies to streamline software engineering processes.
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Describes the tasks involved at each stage of the software development life cycle.
Level 2 Behaviors
(Light Experience)
Complies with established guidelines when writing, testing, and debugging codes.
Level 3 Behaviors
(Moderate Experience)
Facilitates feasibility studies to identify required updates and improvements in application software.
Level 4 Behaviors
(Extensive Experience)
Evaluates and tracks the performance of upgraded or newly installed application software.
Level 5 Behaviors
(Mastery)
Establishes standards and procedures when designing, building, testing, and updating applications.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Lists the SQL server standard operating procedures.
Level 2 Behaviors
(Light Experience)
Supports data integration of SQL databases from multiple sources.
Level 3 Behaviors
(Moderate Experience)
Works with various professionals to identify SQL solutions and address technical problems.
Level 4 Behaviors
(Extensive Experience)
Monitors and provides prompt response to SQL server performance degradation.
Level 5 Behaviors
(Mastery)
Leads the development of SQL queries to create business applications and maintain SQL reports.
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
There are 5 hard skills for Applications Support Technician II, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician II, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician II, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Applications Support Technician II, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.
