Skills & Competencies for Applications Support Technician II

Applications Support Technician II job profile

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JOB SUMMARY for Applications Support Technician II

Provides technical support to the team responsible for a subset of business systems applications.

JOB RESPONSIBILITIES for Applications Support Technician II

Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.

Applications Support Technician II SALARY RANGE

BASE 50%
$81,884
TOTAL 50%
$83,469
Job Level
A02
Job Code
IT10000363
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Applications Support Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Applications Support Technician II

1 Industry Competency – Software Engineering
Proficiency Level -1
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
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Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
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Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
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Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
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Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
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2 Industry Competency – Application Development
Proficiency Level -1
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the differences between commonly used application development methodologies.
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Level 2 Behaviors
(Light Experience)
Assists in the troubleshooting of basic application software issues.
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Level 3 Behaviors
(Moderate Experience)
Administers validation and verification testing to inspect new applications' functionality before deployment.
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Level 4 Behaviors
(Extensive Experience)
Decides which application development methodology best suits the project's goals.
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Level 5 Behaviors
(Mastery)
Advocates the adoption of the latest tools, programming techniques, and equipment to improve application development.
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3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Applications Support Technician II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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2 Job Family Competencies – Structured Query Language (SQL)
Proficiency Level -2
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Describes SQL fundamentals and methods for various databases.
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Level 2 Behaviors
(Light Experience)
Collects data from SQL databases to support the development and modification of SQL queries.
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Level 3 Behaviors
(Moderate Experience)
Implements system design recommendations in alignment with Microsoft SQL Server best practices.
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Level 4 Behaviors
(Extensive Experience)
Leverages SQL in developing data pipelines to integrate data for analytic reporting.
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Level 5 Behaviors
(Mastery)
Creates solutions using SQL databases to improve the performance of underlying SQL queries.
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3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Applications Support Technician II

1 Core Competencies – Innovation
Proficiency Level -2
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

Summary of Applications Support Technician II skills and competencies

There are 5 hard skills for Applications Support Technician II, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician II, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician II, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician II, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.

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