Skills & Competencies for Applications Support Technician II

Applications Support Technician II job profile

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JOB SUMMARY for Applications Support Technician II

Provides technical support to the team responsible for a subset of business systems applications.

JOB RESPONSIBILITIES for Applications Support Technician II

Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.

Applications Support Technician II SALARY RANGE

BASE 50%
$81,884
TOTAL 50%
$83,469
Job Level
A02
Job Code
IT10000363
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Applications Support Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Applications Support Technician II

1 Industry Competency – Software Engineering
Proficiency Level -1
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Describes the application of engineering principles and methods in software architecture design.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles user requirements to support software design and development processes.
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Level 3 Behaviors
(Moderate Experience)
Performs system analyses to assess the functionality and interoperability of software products.
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Level 4 Behaviors
(Extensive Experience)
Establishes performance metrics to track the effectiveness of software engineering processes and procedures.
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Level 5 Behaviors
(Mastery)
Designs and executes innovative strategies to streamline software engineering processes.
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2 Industry Competency – Application Development
Proficiency Level -1
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Describes the tasks involved at each stage of the software development life cycle.
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Level 2 Behaviors
(Light Experience)
Complies with established guidelines when writing, testing, and debugging codes.
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Level 3 Behaviors
(Moderate Experience)
Facilitates feasibility studies to identify required updates and improvements in application software.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and tracks the performance of upgraded or newly installed application software.
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Level 5 Behaviors
(Mastery)
Establishes standards and procedures when designing, building, testing, and updating applications.
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3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Applications Support Technician II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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2 Job Family Competencies – Structured Query Language (SQL)
Proficiency Level -2
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Identifies the critical concepts of SQL framework in our organization.
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Level 2 Behaviors
(Light Experience)
Documents security aspects of SQL programs and database systems.
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Level 3 Behaviors
(Moderate Experience)
Utilizes SQL server policy-based management to validate configurations across the enterprise.
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Level 4 Behaviors
(Extensive Experience)
Monitors and provides prompt response to SQL server performance degradation.
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Level 5 Behaviors
(Mastery)
Establishes SQL performance tuning techniques and coding practices to accelerate server performance and results.
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3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Applications Support Technician II

1 Core Competencies – Innovation
Proficiency Level -2
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3 Applications Support Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician II
Proficiency Level - 4
5 Competency for - Applications Support Technician II
Proficiency Level - 5

Summary of Applications Support Technician II skills and competencies

There are 5 hard skills for Applications Support Technician II, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician II, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician II, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician II, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.

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