5 hard skills or competencies (industry competencies) for Applications Support Technician II
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
See 4 More Skill Behaviors
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the differences between commonly used application development methodologies.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the troubleshooting of basic application software issues.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Administers validation and verification testing to inspect new applications' functionality before deployment.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Decides which application development methodology best suits the project's goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Advocates the adoption of the latest tools, programming techniques, and equipment to improve application development.
See 4 More Skill Behaviors
2 general skills or competencies (Job family competencies) for Applications Support Technician II
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
See 4 More Skill Behaviors
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Cites the importance of using execution plans for SQL troubleshooting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in creating SQL queries to research issues and provide ad hoc reporting.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Demonstrates technical proficiency in using SQL scripting to build data visualizations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs and trains members on SQL Services to ensure reliable database connection.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Constructs high-performing SQLs to drive an improved and efficient data transformation.
See 4 More Skill Behaviors
6 soft skills or competencies (core competencies) for Applications Support Technician II
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
See 4 More Skill Behaviors
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
See 4 More Skill Behaviors
Summary of Applications Support Technician II skills and competencies
There are 5 hard skills for Applications Support Technician II, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician II, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician II, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician II, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.