Skills & Competencies for Applications Support Technician III

Applications Support Technician III job profile

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JOB SUMMARY for Applications Support Technician III

Provides technical support to the team responsible for a subset of business systems applications.

JOB RESPONSIBILITIES for Applications Support Technician III

Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.

Applications Support Technician III SALARY RANGE

BASE 50%
$101,467
TOTAL 50%
$105,410
Job Level
A03
Job Code
IT10000364
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Applications Support Technician III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician III skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Applications Support Technician III

1 Industry Competency – Software Engineering
Proficiency Level -2
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using suitable programming languages and platforms in software engineering.
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Level 2 Behaviors
(Light Experience)
Prepares engineering documentation to ensure software adheres to user expectations.
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Level 3 Behaviors
(Moderate Experience)
Utilizes version control systems (VCS) to track and manage changes in software codes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and modifies existing development processes to optimize software production and reduce errors.
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Level 5 Behaviors
(Mastery)
Develops optimization strategies to improve software product quality and usability.
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2 Industry Competency – Application Development
Proficiency Level -2
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Explains the benefits of employing a suitable methodology in an application development project.
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Level 2 Behaviors
(Light Experience)
Supports in the designing, building, and maintaining of application software.
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Level 3 Behaviors
(Moderate Experience)
Handles the design and development of complex programming codes and applications.
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Level 4 Behaviors
(Extensive Experience)
Monitors the application's alignment with the identified requirements, specifications, and scope.
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Level 5 Behaviors
(Mastery)
Leads the creation and deployment of new application features to facilitate rapid iteration.
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3 Applications Support Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician III
Proficiency Level - 4
5 Competency for - Applications Support Technician III
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Applications Support Technician III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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2 Job Family Competencies – Structured Query Language (SQL)
Proficiency Level -2
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Explains the differences between various SQL Server versions.
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Level 2 Behaviors
(Light Experience)
Compiles company data stored within SQL databases to provide contract-specific details to internal teams.
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Level 3 Behaviors
(Moderate Experience)
Maintains database extract transform load processes using SQL server integration services.
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Level 4 Behaviors
(Extensive Experience)
Manages SQL server databases from development to mission-critical production systems.
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Level 5 Behaviors
(Mastery)
Develops improved data migration processes using SQL Server Integration Services.
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3 Applications Support Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician III
Proficiency Level - 4
5 Competency for - Applications Support Technician III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Applications Support Technician III

1 Core Competencies – Innovation
Proficiency Level -2
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Applications Support Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician III
Proficiency Level - 4
5 Competency for - Applications Support Technician III
Proficiency Level - 5

Summary of Applications Support Technician III skills and competencies

There are 5 hard skills for Applications Support Technician III, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician III, Technical Support, Structured Query Language (SQL).
7 soft skills for Applications Support Technician III, Innovation, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician III, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.

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