Skills & Competencies for Applications Support Technician III

Applications Support Technician III job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Applications Support Technician III

Provides technical support to the team responsible for a subset of business systems applications.

JOB RESPONSIBILITIES for Applications Support Technician III

Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.

Applications Support Technician III SALARY RANGE

BASE 50%
$101,467
TOTAL 50%
$105,410
Job Level
A03
Job Code
IT10000364
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Applications Support Technician III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician III skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

5 hard skills or competencies (industry competencies) for Applications Support Technician III

1 Industry Competency – Software Engineering
Proficiency Level -2
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
See 4 More Skill Behaviors
2 Industry Competency – Application Development
Proficiency Level -2
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the differences between commonly used application development methodologies.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and reports end user demands and software requirements to ensure the application meets expectations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Administers validation and verification testing to inspect new applications' functionality before deployment.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Decides which application development methodology best suits the project's goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the importance of application design's ability to manage and maintain data security and integrity.
See 4 More Skill Behaviors
3 Applications Support Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician III
Proficiency Level - 4
5 Competency for - Applications Support Technician III
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Applications Support Technician III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
See 4 More Skill Behaviors
2 Job Family Competencies – Structured Query Language (SQL)
Proficiency Level -2
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Cites the importance of using execution plans for SQL troubleshooting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in creating SQL queries to research issues and provide ad hoc reporting.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Demonstrates technical proficiency in using SQL scripting to build data visualizations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Enhances the current SQL server reporting service data mapping report.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Constructs high-performing SQLs to drive an improved and efficient data transformation.
See 4 More Skill Behaviors
3 Applications Support Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician III
Proficiency Level - 4
5 Competency for - Applications Support Technician III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Applications Support Technician III

1 Core Competencies – Innovation
Proficiency Level -2
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Applies technical expertise, business sense, and product knowledge to manage the product lifecycle effectively.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds strong business partnerships internally and externally to drive "win-win" business successes.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
See 4 More Skill Behaviors
3 Applications Support Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Applications Support Technician III
Proficiency Level - 4
5 Competency for - Applications Support Technician III
Proficiency Level - 5

Summary of Applications Support Technician III skills and competencies

There are 5 hard skills for Applications Support Technician III, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician III, Technical Support, Structured Query Language (SQL).
7 soft skills for Applications Support Technician III, Innovation, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician III, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.