Provides technical support to the team responsible for a subset of business systems applications.
Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician III skill and competencie below to view definitions.
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Explains the step-by-step procedures for developing new and enhanced software products.
Level 2 Behaviors
(Light Experience)
Uses specific programming languages and platforms to write code and create software programs.
Level 3 Behaviors
(Moderate Experience)
Works collaboratively with development teams to correct complex errors in software codes.
Level 4 Behaviors
(Extensive Experience)
Trains teams on developing highly responsive user interfaces (UI) to enhance customer experience.
Level 5 Behaviors
(Mastery)
Keeps abreast of the latest industry coding best practices to maximize application readability and performance.
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Lists common application software bugs and malware and the appropriate steps to fix them.
Level 2 Behaviors
(Light Experience)
Supports leaders in monitoring and improving application software functionality.
Level 3 Behaviors
(Moderate Experience)
Prepares technical documents and project plans for new programs and application software.
Level 4 Behaviors
(Extensive Experience)
Trains teams on the latest application development procedures and processes through workshops and seminars.
Level 5 Behaviors
(Mastery)
Promotes the implementation of the latest software release management practices to drive efficiency.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Lists the SQL server standard operating procedures.
Level 2 Behaviors
(Light Experience)
Supports data integration of SQL databases from multiple sources.
Level 3 Behaviors
(Moderate Experience)
Works with various professionals to identify SQL solutions and address technical problems.
Level 4 Behaviors
(Extensive Experience)
Oversees the development of SQL queries to create business applications and maintain SQL reports.
Level 5 Behaviors
(Mastery)
Leads the development of SQL queries to create business applications and maintain SQL reports.
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
There are 5 hard skills for Applications Support Technician III, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician III, Technical Support, Structured Query Language (SQL).
7 soft skills for Applications Support Technician III, Innovation, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Applications Support Technician III, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.
