7 hard skills or competencies (industry competencies) for Business Application Delivery Manager
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
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Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
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Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
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Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
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Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
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Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the differences between commonly used application development methodologies.
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Level 2 Behaviors
(Light Experience)
Assists in the troubleshooting of basic application software issues.
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Level 3 Behaviors
(Moderate Experience)
Administers validation and verification testing to inspect new applications' functionality before deployment.
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Level 4 Behaviors
(Extensive Experience)
Decides which application development methodology best suits the project's goals.
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Level 5 Behaviors
(Mastery)
Advocates the adoption of the latest tools, programming techniques, and equipment to improve application development.
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2 general skills or competencies (Job family competencies) for Business Application Delivery Manager
Skill definition-Managing software development projects by using a set of Agile methodologies, disciplines, practices, and techniques.
Level 1 Behaviors
(General Familiarity)
Describes the concepts, features, components, and principles of Agile methodologies.
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Level 2 Behaviors
(Light Experience)
Gathers customer feedback on the iteration to define new requirements for the next sprint.
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Level 3 Behaviors
(Moderate Experience)
Uses agile development frameworks in managing and delivering critical projects.
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Level 4 Behaviors
(Extensive Experience)
Leverages Agile methodologies to optimize product and software development processes.
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Level 5 Behaviors
(Mastery)
Champions the adoption of Agile best practices to deliver new and enhanced applications.
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Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Explains the basic functions of Information Technology Infrastructure Library (ITIL) service model.
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Level 2 Behaviors
(Light Experience)
Logs and tracks IT incidents and issues following the standard procedures.
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Level 3 Behaviors
(Moderate Experience)
Partners with various IT professionals in executing ITIL processes to ensure continuous improvement.
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Level 4 Behaviors
(Extensive Experience)
Oversees ITIL Incident Management to mitigate performance issues.
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Level 5 Behaviors
(Mastery)
Develops ITIL processes and strategies to ensure integration across IT service.
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14 soft skills or competencies (core competencies) for Business Application Delivery Manager
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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Skill definition-Planning, scheduling, coordinating and allocating people, money, and technology to achieve the greatest organizational value.
Level 1 Behaviors
(General Familiarity)
Explains the purposes and importance of resource management.
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Level 2 Behaviors
(Light Experience)
Calculates and updates inventory and other resource requirement data.
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Level 3 Behaviors
(Moderate Experience)
Effectively deals with resource shortage and oversupply issues.
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Level 4 Behaviors
(Extensive Experience)
Ensures integrity and availability of all technology resources through adherence to change control and configuration management processes and procedures.
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Level 5 Behaviors
(Mastery)
Develops and updates the resource management metrics and KPIs to track and improve performance.
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Summary of Business Application Delivery Manager skills and competencies
There are 7 hard skills for Business Application Delivery Manager, Software Engineering, Application Development, Mobile Application QA, etc.
2 general skills for Business Application Delivery Manager, Agile Development, Information Technology Infrastructure Library (ITIL).
14 soft skills for Business Application Delivery Manager, Budgeting, Resource Management, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Business Application Delivery Manager, he or she needs to be skilled in Budgeting, be skilled in Resource Management, and be skilled in Planning and Organizing.