Skills & Competencies for CRM Integration Specialist

CRM Integration Specialist job profile

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JOB SUMMARY for CRM Integration Specialist

Responsible for Customer Relationship Management (CRM) system integration.

JOB RESPONSIBILITIES for CRM Integration Specialist

Ensures all functions of CRM system effectively work with all other applications and operating systems.

CRM Integration Specialist SALARY RANGE

BASE 50%
$147,166
TOTAL 50%
$158,902
Job Level
M01
Job Code
IT10000220
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

CRM Integration Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each CRM Integration Specialist skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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4 hard skills or competencies (industry competencies) for CRM Integration Specialist

1 Industry Competency – Software Engineering
Proficiency Level -2
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Explains the step-by-step procedures for developing new and enhanced software products.
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Level 2 Behaviors
(Light Experience)
Uses specific programming languages and platforms to write code and create software programs.
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Level 3 Behaviors
(Moderate Experience)
Works collaboratively with development teams to correct complex errors in software codes.
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Level 4 Behaviors
(Extensive Experience)
Trains teams on developing highly responsive user interfaces (UI) to enhance customer experience.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest industry coding best practices to maximize application readability and performance.
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2 Industry Competency – Software Integration Engineering
Proficiency Level -3
Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Identifies the common technical issues and risks in software integration.
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Level 2 Behaviors
(Light Experience)
Supports the execution of software integration methods in developing cohesive infrastructures.
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Level 3 Behaviors
(Moderate Experience)
Performs system testing to evaluate software subsystems and components for integration.
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Level 4 Behaviors
(Extensive Experience)
Recommends new methods and techniques to minimize software integration errors and delays.
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Level 5 Behaviors
(Mastery)
Leads the development of a data exchange interface to streamline the software integration process.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for CRM Integration Specialist

1 Job Family Competencies – DevOps
Proficiency Level -2
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Describes the methodologies and processes in adopting the DevOps model.
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Level 2 Behaviors
(Light Experience)
Assists in the implementation and management of proper DevOps techniques for building scalable applications.
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Level 3 Behaviors
(Moderate Experience)
Evaluates each release automation and generate reports to improve future releases.
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Level 4 Behaviors
(Extensive Experience)
Manages DevOps program to encourage a culture of continuous improvement.
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Level 5 Behaviors
(Mastery)
Designs and lead the implementation of continuous testing routines within a DevOps pipeline.
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2 Job Family Competencies – Operating System
Proficiency Level -3
Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Explains the functions the operating system plays in running multiple programs on a computer.
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Level 2 Behaviors
(Light Experience)
Documents performance problems with assigned equipment and schedules repairs.
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Level 3 Behaviors
(Moderate Experience)
Ensures that all systems are operating with valid licenses for all installed software.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation, development, installation, and modification of computer operating systems.
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Level 5 Behaviors
(Mastery)
Ensures modifications to operating systems are compatible with the overall design of the database.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

11 soft skills or competencies (core competencies) for CRM Integration Specialist

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Illustrates the abilities and competencies necessary for coordination.
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Level 2 Behaviors
(Light Experience)
Plans work schedules for a simple project.
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Level 3 Behaviors
(Moderate Experience)
Creates contingency plans to mitigate emergencies and prepare for most circumstances.
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Level 4 Behaviors
(Extensive Experience)
Develops working processes and detailed planning for a brand new project.
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Level 5 Behaviors
(Mastery)
Establishes measures to assess progress against the plan.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

Summary of CRM Integration Specialist skills and competencies

There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

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