Skills & Competencies for Business Process Optimization Manager

Business Process Optimization Manager job profile

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JOB SUMMARY for Business Process Optimization Manager

Manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability.

JOB RESPONSIBILITIES for Business Process Optimization Manager

Conducts research on best practices and industry trends for the business. Oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption.

Business Process Optimization Manager SALARY RANGE

BASE 50%
$135,780
TOTAL 50%
$149,148
Job Level
M02
Job Code
IT10000551
Education/Degree
Bachelor's Degree
Reports To
Director

Business Process Optimization Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Business Process Optimization Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Business Process Optimization Manager

1 Job Family Competencies – Business Architecture
Proficiency Level -3
Skill definition-Designing and implementing business strategies, goals, and objectives to deliver end-to-end business value.
Level 1 Behaviors
(General Familiarity)
Explains the importance of business capability modeling and frameworks in business architecture.
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Level 2 Behaviors
(Light Experience)
Documents the enterprise-level business architecture standards.
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Level 3 Behaviors
(Moderate Experience)
Partners with various professionals to identify issues in the delivery of the business architecture.
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Level 4 Behaviors
(Extensive Experience)
Guides the business process redesign teams to develop new business process architectures.
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Level 5 Behaviors
(Mastery)
Leads the development of business process architecture using various tools and technologies.
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2 Job Family Competencies – Business Planning
Proficiency Level -2
Skill definition-Formulating business goals, strategies, and actions of an organization to grow the business.
Level 1 Behaviors
(General Familiarity)
Explains the core processes in creating business plans.
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Level 2 Behaviors
(Light Experience)
Selects business plan formats according to organizational business requirements.
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Level 3 Behaviors
(Moderate Experience)
Implements business planning solutions to attain business values.
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Level 4 Behaviors
(Extensive Experience)
Evaluates proposed business plans to judge their effectiveness and profitability.
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Level 5 Behaviors
(Mastery)
Develops reporting and analytics structures to support strategic business planning.
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3 Business Process Optimization Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Business Process Optimization Manager
Proficiency Level - 4
5 Competency for - Business Process Optimization Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Business Process Optimization Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Reassigns and retrains staff as needed in preparation for revised business processes.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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2 Core Competencies – Goal Setting
Proficiency Level -3
Skill definition-Identifying, developing and tracking clear goals to support business strategies.
Level 1 Behaviors
(General Familiarity)
Explains the SMART principle of goal setting.
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Level 2 Behaviors
(Light Experience)
Seeks resources and guidance to identify and set personal goals.
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Level 3 Behaviors
(Moderate Experience)
Provides staff support by setting objective goals and consistent expectations.
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Level 4 Behaviors
(Extensive Experience)
Oversees the status reports and metrics to track and ensure goal alignment.
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Level 5 Behaviors
(Mastery)
Leads the goal-setting strategic planning process to set organizational-wide goals and growth roadmaps.
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3 Business Process Optimization Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Business Process Optimization Manager
Proficiency Level - 4
5 Competency for - Business Process Optimization Manager
Proficiency Level - 5

Summary of Business Process Optimization Manager skills and competencies

There are 0 hard skills for Business Process Optimization Manager.
11 general skills for Business Process Optimization Manager, Business Architecture, Business Planning, Business Process Analysis, etc.
12 soft skills for Business Process Optimization Manager, Business Process Improvement, Goal Setting, Driving Results, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Business Process Optimization Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Goal Setting, and be skilled in Driving Results.

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