Skills & Competencies for Business Process Optimization Manager

Business Process Optimization Manager job profile

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JOB SUMMARY for Business Process Optimization Manager

Manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability.

JOB RESPONSIBILITIES for Business Process Optimization Manager

Conducts research on best practices and industry trends for the business. Oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption.

Business Process Optimization Manager SALARY RANGE

BASE 50%
$135,434
TOTAL 50%
$149,457
Job Level
M02
Job Code
IT10000551
Education/Degree
Bachelor's Degree
Reports To
Director

Business Process Optimization Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Business Process Optimization Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Business Process Optimization Manager

1 Job Family Competencies – Business Architecture
Proficiency Level -3
Skill definition-Designing and implementing business strategies, goals, and objectives to deliver end-to-end business value.
Level 1 Behaviors
(General Familiarity)
Discusses value chains and process flows for business architecture.
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Level 2 Behaviors
(Light Experience)
Conducts gap analyses to identify business process architecture issues.
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Level 3 Behaviors
(Moderate Experience)
Implements architecture standards and practices to improve our business architecture.
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Level 4 Behaviors
(Extensive Experience)
Drives visibility of the gaps in business architecture to prioritize resolving those gaps.
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Level 5 Behaviors
(Mastery)
Develops business architecture roadmaps to achieve our business's business objectives.
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2 Job Family Competencies – Business Planning
Proficiency Level -2
Skill definition-Formulating business goals, strategies, and actions of an organization to grow the business.
Level 1 Behaviors
(General Familiarity)
Discusses the basic key business and planning concepts within the organization.
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Level 2 Behaviors
(Light Experience)
Identifies business needs and goals to align with our business's business plan.
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Level 3 Behaviors
(Moderate Experience)
Implements appropriate business strategies to analyze the business planning process.
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Level 4 Behaviors
(Extensive Experience)
Establishes new best practices in the business planning processes to support new business initiatives.
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Level 5 Behaviors
(Mastery)
Develops contingency plans to help the business deal with sudden emergencies.
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3 Business Process Optimization Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Business Process Optimization Manager
Proficiency Level - 4
5 Competency for - Business Process Optimization Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Business Process Optimization Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
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Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
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Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
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Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
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2 Core Competencies – Goal Setting
Proficiency Level -3
Skill definition-Identifying, developing and tracking clear goals to support business strategies.
Level 1 Behaviors
(General Familiarity)
Explains the relationships and differences between strategy and goal.
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Level 2 Behaviors
(Light Experience)
Escalates concerns and issues regarding goal setting and modifications, as necessary.
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Level 3 Behaviors
(Moderate Experience)
Implements the goal setting strategies and best practices throughout our business.
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Level 4 Behaviors
(Extensive Experience)
Drives continuous improvements regarding the processes and tools for goal setting and tracking.
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Level 5 Behaviors
(Mastery)
Fosters effective methods and best practices of goal setting and communication.
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3 Business Process Optimization Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Business Process Optimization Manager
Proficiency Level - 4
5 Competency for - Business Process Optimization Manager
Proficiency Level - 5

Summary of Business Process Optimization Manager skills and competencies

There are 0 hard skills for Business Process Optimization Manager.
11 general skills for Business Process Optimization Manager, Business Architecture, Business Planning, Business Process Analysis, etc.
12 soft skills for Business Process Optimization Manager, Business Process Improvement, Goal Setting, Driving Results, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Business Process Optimization Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Goal Setting, and be skilled in Driving Results.

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