8 hard skills or competencies (industry competencies) for Commercial Tire Technician II
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Cites the scope of spare parts management, including classification, procurement, and quality inspection.
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Level 2 Behaviors
(Light Experience)
Assists in spare parts classification to support defining and maintaining safety stock.
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Level 3 Behaviors
(Moderate Experience)
Analyzes spare parts usage data to identify trends and improve forecasting accuracy.
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Level 4 Behaviors
(Extensive Experience)
Adopts cost-effective practices for spare parts procurement and inventory management.
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Level 5 Behaviors
(Mastery)
Builds stocking policies to guarantee the availability of spare parts and control inventory costs.
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Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Defines the importance of regular automotive servicing in improving the reliability of vehicles.
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Level 2 Behaviors
(Light Experience)
Follows the established manufacturer guidelines when replacing worn-out vehicle components.
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Level 3 Behaviors
(Moderate Experience)
Conducts thorough vehicle inspections and diagnostic tests to identify complex mechanical issues.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in using advanced diagnostic tools to identify and resolve complex vehicle problems.
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Level 5 Behaviors
(Mastery)
Designs and executes routine maintenance plans to enhance vehicle performance and reliability.
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2 general skills or competencies (Job family competencies) for Commercial Tire Technician II
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the key considerations and limitations of safety policies.
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Level 2 Behaviors
(Light Experience)
Follows established safety policies and procedures when handling hazardous materials.
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Level 3 Behaviors
(Moderate Experience)
Handles the execution, enactment, and tracking of each element of the safety policy and program.
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Level 4 Behaviors
(Extensive Experience)
Evaluates employees' performance to ensure they comply with established safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Cultivates a compliant working environment by enforcing safety policies and procedures.
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9 soft skills or competencies (core competencies) for Commercial Tire Technician II
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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Summary of Commercial Tire Technician II skills and competencies
There are 8 hard skills for Commercial Tire Technician II, Spare Parts Inventory Management, Automotive Services, Vehicle Inspection, etc.
2 general skills for Commercial Tire Technician II, Customer Satisfaction, Safety Policies and Procedures.
9 soft skills for Commercial Tire Technician II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Technician II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.