As of February 01, 2025, the average annual salary for an At Risk Customer Support Representative II in Worcester, MA is $48,000. Salary.com reports that pay typically ranges from $43,200 to $53,600, with most professionals earning between $38,830 and $58,699.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $53,600 | $4,467 | $1,031 | $26 |
| Average | $48,000 | $4,000 | $923 | $23 |
| 25th Percentile | $43,200 | $3,600 | $831 | $21 |
An entry-level At Risk Customer Support Representative II with under 1 year experience makes about $45,916. With less than 2 years of experience, a mid-level At Risk Customer Support Representative II makes around $46,058. After 2-4 years, the At Risk Customer Support Representative II pay rises to about $47,892. Those senior At Risk Customer Support Representative II with 5-8 years of experience earn roughly $50,229, and those At Risk Customer Support Representative II having 8 years or more experience are expected to earn about $50,396 on average.
| Levels | Salary |
|---|---|
| Entry Level At Risk Customer Support Representative II | $45,916 |
| Intermediate Level At Risk Customer Support Representative II | $46,058 |
| Senior Level At Risk Customer Support Representative II | $47,892 |
| Specialist Level At Risk Customer Support Representative II | $50,229 |
| Expert Level At Risk Customer Support Representative II | $50,396 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 0% |
| Top Level | 5% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
Client Interaction: Client-facing skills are the abilities necessary to provide quality customer service. Client-facing employees are those who interact directly with customers in person or through phone conversations, online messages and any other methods of communication that a business uses.
| Skill | Salary | Demand |
|---|---|---|
|
Understanding Customer Needs
|
$75,360 |
57%
|
|
Prospecting
|
$61,920 |
29%
|
|
Risk Management
|
$61,440 |
28%
|
|
Analysis
|
$58,080 |
21%
|
|
Innovation
|
$57,120 |
19%
|
|
Collaboration
|
$55,200 |
15%
|
