Alpine Solutions Group
Seattle, WA
Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
75th Percentile | $44,400 | $3,700 | $854 | $21 |
Average | $38,600 | $3,217 | $742 | $19 |
25th Percentile | $34,600 | $2,883 | $665 | $17 |
An entry-level Call Center Representative I - Inbound with under 1 year experience makes about $38,216. With less than 2 years of experience, a mid-level Call Center Representative I - Inbound makes around $38,691. After 2-4 years, the Call Center Representative I - Inbound pay rises to about $39,981. Those senior Call Center Representative I - Inbound with 5-8 years of experience earn roughly $40,239, and those Call Center Representative I - Inbound having 8 years or more experience are expected to earn about $40,411 on average.
Entry Level | 1% |
Mid Level | 0% |
Senior Level | 4% |
Top Level | 4% |
Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Telemarketing: Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.
Skill | Salary | Demand |
---|---|---|
Written Communication
|
$39,372 |
2%
|
Problem Solving
|
$38,600 |
0%
|
Problem Solving
|
$38,600 |
0%
|
Problem Solving
|
$38,600 |
0%
|
Problem Solving
|
$38,600 |
0%
|
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